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Integrations

ITxM Platform

Unified IT operations and service management

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AI-powered ITSM for the Modern Enterprise

AI-native Incident Management for the Modern Enterprise

Status Pages

Communicate service health in real time

iPaaS

Integrate Xurrent with your full stack

A connected AI fabric, woven across the Xurrent platform, Sera AI brings together signals, service data, and workflows to reduce noise, focus teams on what matters, and accelerate action across IT and the enterprise.

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FEATURES

AI-Powered Incident Management

Helps service desk teams resolve issues faster.

Service Desk

Built to streamline IT workflows and elevate the employee experience from day one.

Workflow Automation

Centralize and coordinate automation efforts across your entire enterprise.

AI Virtual AgentOn-call ManagementSLA ManagementIncident Management for ITSM
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INDUSTRIES

Manufacturing

Resolve plant floor and IT issues before they disrupt production.

Financial Services

Stay audit-ready while resolving issues and reducing operational risk.

SaaS

Detect, respond, and resolve incidents fast to cut downtime and MTTR.

E-commerce

Keep your store online, even during your biggest sales moments.

Healthcare

Protect patient data and resolve issues fast, so care teams stay focused on care.

Retail

Standardize service delivery across every store and channel.

USE CASES

AI Service Desk

Resolve issues quickly with an AI-powered system that automates ticketing.

Enterprise Service Management

Unifiy IT, HR, Facilities, Finance, and more on a single, AI-powered service platform.

On-Call Management

Simplify on-call scheduling, automate escalations, and reduce burnout.

Post-Incident Management

Automate postmortems, AI summaries, and post-incident workflows

AI-Powered Knowledge Management

Create, organize, and continuously improve your knowledge base to find the right answers with Sera AI.

  1. Help
  2. Sera AI
  3. AI Note Assist
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  1. Help
  2. Sera AI
  3. AI Note Assist
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AI Note Assist

AI-powered suggestions for improving note clarity, tone, and completeness while drafting.

Note Assist helps specialists write better notes by providing AI-powered suggestions for improving message clarity, tone, and completeness. It works within the existing note-writing workflow, offering guidance without taking control of the final message.

How to use Note Assist

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  1. Start drafting a note on a request.
  2. Once the note has text, the Note Assist button (a wand icon) appears.
  3. Click it. Sera AI rewrites the note, correcting spelling, improving sentence structure and tone, and filling in missing details.
  4. Click Replace Note to use the rewrite, Refresh for a new version, or close it to keep the original text.

Note Assist is especially helpful for longer notes where review and polish can make a meaningful difference in clarity.

Language support

Note Assist keeps the language the note is written in, so a note in any language is improved in that language. For English, it follows the specialist's preference for British or American spelling.

Philosophy

Note Assist aligns with Xurrent's approach to AI assistance: specialists stay in the driver's seat, with AI offering guidance rather than making decisions. The specialist always has full control over the final version of any note.

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