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Integrations

ITxM Platform

Unified IT operations and service management

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AI-powered ITSM for the Modern Enterprise

AI-native Incident Management for the Modern Enterprise

Status Pages

Communicate service health in real time

A connected AI fabric, woven across the Xurrent platform, Sera AI brings together signals, service data, and workflows to reduce noise, focus teams on what matters, and accelerate action across IT and the enterprise.

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FEATURES

AI-Powered Incident Management

Helps service desk teams resolve issues faster.

Service Desk

Built to streamline IT workflows and elevate the employee experience from day one.

Workflow Automation

Centralize and coordinate automation efforts across your entire enterprise.

AI Virtual AgentOn-call ManagementSLA ManagementIncident Management for ITSM
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INDUSTRIES

Manufacturing

Resolve issues quickly with an AI-powered system that automates ticketing.

Financial Services

Resolve issues quickly with an AI-powered system that automates ticketing.

SaaS

Resolve issues quickly with an AI-powered system that automates ticketing.

E-commerce

Resolve issues quickly with an AI-powered system that automates ticketing.

USE CASES

AI Service Desk

Resolve issues quickly with an AI-powered system that automates ticketing.

Enterprise Service Management

Resolve issues quickly with an AI-powered system that automates ticketing.

  1. Help
  2. Projects & Workflows
  3. Agile & Scrum
  4. Agile Board Fields
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  1. Help
  2. Projects & Workflows
  3. Agile & Scrum
  4. Agile Board Fields
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Agile Board Fields

Agile board configuration fields control board name, picture, and availability settings.

The table below lists the fields of the Agile Board form and provides utilization guidelines for each field.

Field LabelUtilization Guideline
Picture

The Picture field is used to add a picture or logo to the agile board.

Click on the picture to enlarge it or to change it.

Name

The Name field is used to enter a name for the agile board.

Disabled

The Disabled box is checked when assignments may no longer be added to the agile board.

Manager

The Manager field is used to select the person who is responsible for the agile board.

Description

The Description field is used to enter a high-level description of the agile board’s purpose.

Service level agreements

The Service level agreements table field is used to select the SLAs of which the customer representative(s) can see this agile board in Xurrent Self Service.

Columns
Columns

The Columns field presents the columns of the agile board.