Free Analyst Report: GigaOm names Xurrent Leader and Fast Mover in the ITSM Radar Report.
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IT Service Management

KI-gesteuertes ITSM für das moderne Unternehmen

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Incident Management and Response

AI-native Incident Management for the Modern Enterprise

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IT Operations Management

Einheitlicher, Zukunftsorientierter IT Betrieb

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Manages Service Providers

KI gesteuerte MSP Service Delivery

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Enterprise Service Management

Einheitliche ESM-Plattform gebaut für Zusammenarbeit

ITxM Platform

Unified IT operations and service management

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Xurrent KI

Eliminieren Sie manuelle Aufgaben, optimieren Sie Workflows und liefern Sie schnellere Lösungen

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KI Servicedesk

KI-gesteuertes Incident Management

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Konto-Trusts

sichere Zusammenarbeit mehrerer Mandanten

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Workflow-Automatisierung

ohne Code KI-gestützte Orchestrierung

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Integrationsplattform

Sichere API-First-Integrationen

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ITSM Analyse

Sofortige Daten in Echtzeit, über 400 Berichte

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Xurrent KI

Eliminieren Sie manuelle Aufgaben, optimieren Sie Workflows und liefern Sie schnellere Lösungen

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KI Automatisierungen

Eliminieren Sie manuelle Aufgaben, optimieren Sie den Workflow und liefern Sie schnelle Lösungen

Self-Service Portal

Anfragen überall und auf jedem Gerät verwalten und verfolgen

Incident Management

Verbessern Sie Serviceanfragen und optimieren Sie die Zusammenarbeit für eine schnellere Lösung

Wissensmanagement

Rationalisierung der Artikelerstellung Steigerung der Effizienz Verbesserte Problemlösung

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Product engineering, Web & Mobility solutions and Talent augmentation to help you with your digital strataegy.

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IT Service Management

AI-powered ITSM for the modern enterprise

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IT Operations Management

Unified, future-forward IT Operations

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Managed Service Providers

AI-powered MSP service delivery

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Enterprise Service Management

Unified ESM platform built for collaboration

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Incident Management and Response

Unified ESM platform built for collaboration

ITxM Platform

Unified IT operations and service management

Explore Platform
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AI Service Desk

AI-driven incident management

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Account Trusts

Secure multi-organization collaboration

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Integrations Platform

Secure, API-first integrations

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Workflow Automation

No-code AI-powered orchestration

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ITSM Analytics

Real-time insights, 400+ reports

Features
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AI Automations

Eliminates manual tasks, optimizes workflows, and delivers faster resolutions.

Incident Management

Enhance service requests and optimize collaboration for faster resolution

Knowledge Management

Streamline article creation, boost efficiency, improved problem resolution.

Self-Service Portal

Request, manage, and track service needs anywhere, on any device.

Integrations Library

Connect Xurrent® with other solutions and platforms

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Product engineering, Web & Mobility solutions and Talent augmentation to help you with your digital strataegy.

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Success Stories

Realistische Kundenerlebnisse mit ITSM

Lesen Sie mehr
Sport Vision

Discover how Sport Vision Group implemented enterprise-wide service management across 751 stores in 13 countries in just 68 days, achieving 97% SLA performance and tripling request volume within a year using Xurrent.

Stefanini

Stefanini "Future Proofs" Their Service Desk with Xurrent. Building a more resilient, scalable service desk without added complexity

Axsos

Axsos went from managing 18 virtual machines to a 2-week Xurrent implementation. Now 50% of tasks are automated and 40% of users self-serve.

Blog

Einblicke und Updates von unseren Experten

Alles ansehen
Guide to Pink 27 Conference: Tips and Advice

Pink 26 went full Star Trek — and so did Xurrent. Here's what we learned at our first Pink Elephant conference, and why we're already planning to go back.

Fastly : Private Incident Notifications

Enhancing Security and Transparency: Introducing Private Notifications for Fastly Maintenance and Incidents

So migrieren Sie von PagerDuty zu Xurrent IMR

Der Wechsel der Tools kann sich wie eine große Aufgabe anfühlen. Deshalb haben wir ein Migrationstool entwickelt, das die Arbeit für Sie erledigt. Es ermöglicht Ihnen, Ihre bestehenden Teams, Zeitpläne und Richtlinien von PagerDuty direkt in Xurrent IMR zu kopieren.

Webinars

Upcoming and recorded webinars from our experts.

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Your "Pager" Is Lying to You: Fixing On-Call, Alerts, and MTTR for Real

Two practicing SREs talk about what's wrong with modern incident response in this live session. They talk about alert noise, brittle routing rules, disconnected tools, and on-call schedules that fall apart as soon as someone leaves the team.

From Alert Overload to Action: Master Incident Management with Xurrent IMR

When every alert feels urgent, your team deserves more than firefighting. Xurrent Incident Management & Response (IMR) helps you breathe again

Turning Incidents Into Opportunity: Driving Real Change After the Fire Drill

In this webinar, we will walk through a modern incident management workflow using Xurrent and Zenduty.

Datasheets

Kurzanleitung zu den Xurrent-Funktionen

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Xurrent for Charity / Not-for-Profit

Explore how Xurrent helps charities and not-for-profits do more with less. Rapid deployment, free self-service for all users, AI-powered automation, and a simple licensing model that keeps costs low so more resources go to the mission.

Read More
Xurrent for Government (Defense / Public Safety)

See how Xurrent delivers secure, audit-ready service management for government and defense organizations. ISO 27001, SOC 2 Type II, C5 attested, and GDPR aligned with BYOK encryption and cross-agency collaboration built in.

Read More
Xurrent for Professional Services

Discover how Xurrent helps professional services firms streamline service delivery across IT, HR, Finance, and client operations. Deploy in weeks, scale across offices and geographies, and keep billable teams productive with AI-powered automation and self-service.

Read More
Whitepapers

Expertenwissen zu ITSM und Automatisierung

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The Major Incident Postmortem Playbook

The Postmortem Playbook Every On-Call Engineer Wishes They Had Earlier.

The ESM Pathway to Success

Your step-by-step guide to extending service management across the enterprise

Xurrent Named a Leader and Fast Mover in the GigaOm Radar Report for Information Technology Service Management (ITSM)

The GigaOm Radar 2026 analyzes 21 leading ITSM platforms on strategy, execution, and market viability. Read the full report and see competitive rankings.

Product Updates

Bleiben Sie über neue Funktionen und Updates auf dem Laufenden

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Xurrent IMR - Q3 2025 Product Updates

Discover Xurrent IMR’s Q3 updates: Visual Service Catalog , automated Workflows for runbooks , Advanced Analytics filtering , and the new Responder Timeline.

Read More
Spezialisten UI Update: Ihre Inbox, Ihre Einstellung

Discover Xurrent's new Specialist Interface updates with three customizable layout options: Single Pane, Two Pane, and Dynamic View for personalized workflows.

Read More
Konfigurierbare Self Service Suche

Es ist jetzt möglich, die Self-Service-Suche so zu konfigurieren, dass nur die Datensatz-Typen angezeigt werden, die Ihre Endbenutzer sehen sollen.

Read More
Compare Xurrent IMR
The Full Stack
Pagerduty Alternative

Learn how organizations have reduced downtime, improved 50% MTTA & MTTR, and cut costs with Xurrent IMR.

Read Comparison
Time to Think
‍
Outside the Atlassian Box

Discover Xurrent IMR's quick support, bidirectional integrations with Jira and Slack, and more cohesive incident response capabilities compared to Opsgenie.

Read Comparison
The Preferred
Splunk On-call Alternative

Understand why users value Xurrent IMR for its intuitive interface, efficient incident alerting, customizable On-call schedules, and escalations.

Read Comparison
Support

Wir sind da um zu helfen

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Produkt Support

Wir helfen 24/7

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Community

Vernetzen Sie sich mit anderen Xurrent Anwendern

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Training

Erhalten Sie Einblicke und Tipps, wie Sie das Beste aus Xurrent herausholen

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Developer Portal

Apps, APIs und Updates

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Help Center

Xurrent service functionality

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Xurrent KI

Eliminieren Sie manuelle Aufgaben, optimieren Sie Arbeitsabläufe und liefern Sie schnellere Lösungener resolutions.

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We are here to help 24/7

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Community

Connect with other Xurrent Users

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Training

Get insights and tips on how to get the most out of Xurrent

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Unser globales Partner Ökosystem

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Lernen Sie unser Partnerprogramm kennen

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preisgekröntes, vertrauenswürdiges ITSM

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Treten Sie dem globalen Partnernetzwerk von Xurrent bei

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Xurrent ITSM

AI-powered service management

Xurrent IMR

AI-native incident management and response

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GDPR Compliance

BEDINGUNGEN
NutzungsbedingungenVereinbarung mit dem KundenErgänzung zur Datenverarbeitung (DPA)API-NutzungsbedingungenRichtlinie zur akzeptablen NutzungRichtlinien für Marken
EINHALTUNG
DatenschutzrichtliniePrivacy PolicySicherheitResponsible DisclosureDatenschutzerklärung und Richtlinie für BewerberErklärung zur BarrierefreiheitEinhaltung der DSGVOSubprozessorenCookie-Richtlinie

Updated May 25, 2018

‍

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The European Union’s General Data Protection Regulation

(GDPR) protects the personal data and fundamental rights of European Union data subjects to privacy.  Apart from strengthening the data privacy for users throughout the European Economic Area (EEA), this regulation places additional responsibilities on any organization that handles personal data of EU citizens, regardless of where these organizations are located.  The GDPR became enforceable on May 25, 2018.

Xurrent’s GDPR Commitment

The robust privacy protection requirements of the GDPR are in line with the values of Xurrent, Inc.  Apart from making sure that Xurrent, Inc. remains in compliance, the Xurrent service also provides all capabilities needed for customers to ensure that they are able to comply with the GDPR requirements that may apply to their use of the Xurrent service.

Xurrent, Inc. continues to monitor the guidance provided by regulatory agencies around the GDPR to make sure that the Xurrent service has all the functionality needed to help Xurrent customers stay compliant with minimum administrative effort.

Stay Up To Date

New features are constantly being added to the Xurrent service.  When a new feature becomes available, it is announced on the Xurrent Blog.  New feature announcements that concern security and privacy can be found on the Xurrent Blog. By signing up for the Xurrent Blog, people automatically receive an email when a new announcement has been published.

Xurrent as GDPR Compliance Platform

More and more Xurrent customers are setting up a separate data security account in Xurrent.  In this account they template their compliance workflows to demonstrate their GDPR readiness.  Xurrent’s standard functionality makes it easy to schedule the recurrence of workflows that need to be executed on a regular basis to remain compliant.  And Xurrent’s powerful and user-friendly audit trail functionality ensures that all workflow activity gets audited automatically.

‍

Fangen Sie an heute

Die Zukunft des Service Managements beginnt jetzt. Teilen Sie uns Ihre Daten mit, und unser Team von Xurrent-Experten wird eine personalisierte Demo einrichten, um Ihnen genau zu zeigen, wie wir Ihren Betrieb transformieren können.

Get Started
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