Xurrent IMR Login Issues – Troubleshooting Guide

If you're experiencing issues logging into Xurrent IMR—whether using Email/Password or Single Sign-On (SSO) (Google, Okta, Azure AD, etc.)—follow the steps below to resolve common problems.

Overview

Xurrent IMR supports two login methods:

SSO Login – Access via identity providers like Google, Okta, Azure AD
Standard Login – Using your registered email and password

Most login issues are caused by:

Browser-related issues (cookies, extensions, outdated cache)
DNS/network problems (VPNs, firewalls)
Incorrect login credentials
Misconfigured SSO settings or recent changes to your SSO application configuration
Recent network or firewall upgrades in your organisation

General Troubleshooting Checklist

Before diving into specific fixes, ensure the basics:

Stable internet connection
Access the official login page: https://www.zenduty.com/login/
Use the latest Chrome, Firefox, Edge, or Safari
Try Incognito/Private Mode
Disable browser extensions (especially VPNs, ad blockers)
For SSO users: make sure you have your organisation’s domain name

Issues with SSO (Single Sign-On)

When Do You Need Your Domain Name?

You’ll need your organisation's domain name only when logging in via SSO (e.g., Google, okta, Azure AD).

Common Scenarios:

First-time SSO login
Switching from email/password to SSO
Troubleshooting SSO login issues
Using the Forgot Domain option to retrieve the login URL

How to Find Your Domain Name

If You're Not Logged In:

Ask your admin or IT team
Check your Xurrent IMR invite email
Use: https://www.zenduty.com/forgot-domain/

If you're already Logged In:

From Organisation Settings:
1. Click your profile icon (top right)
2. Go to Organisation Settings
3. Check under SSO Settings or General Settings

Redirect Fails / Blank Screen

Possible causes:

Local DNS resolution issues
Misconfigured Identity Provider (IdP) metadata
Stale SSO sessions in browser cache

Steps to resolve:

Open login page in Incognito/Private Mode
Try a different browser
Use a mobile hotspot to bypass DNS/firewall rules
Clear cache and cookies (see browser guide below)

Post-Login Access Issues

Team/Service Missing: Ask your admin to confirm you're added to the correct team and service.
Limited Access: Your role may not have permission. Verify your role with the admin.
Changes Not Reflecting: Log out and back in, or refresh the page.
Stuck/Blank Screen: Clear browser cache or try Incognito mode.

Issues with Standard Login (Email/Password)

Forgot Password

Click “Forgot Password” on the login screen.
Check your spam/junk folder for the reset email.
Ensure your account is activated.

Invalid Credentials

Passwords are case-sensitive
Re-enter credentials manually (avoid auto-fill)
Type into a text editor first to catch invisible typos

Account Not Found

Double-check your email for typos or wrong domain (e.g., .com vs .co)
Confirm with your admin that the account is created and activated

Network-Related Issues

VPN / Corporate Network Blocking

VPNs or firewall settings may block authentication services.

Try the following steps in incognito mode,(Avoid opening multiple Incognito windows)

Disable VPN and try again
Switch to a mobile hotspot
Use public DNS like 8.8.8.8 (Google)

Allow the following domains in your network settings:

*.zenduty.com
Whitelist : https://zenduty.com/docs/whitelisting/#ip-whitelisting

Browser Troubleshooting

Try Incognito/Private Mode

Disables extensions and cached sessions
Steps: Open browser > New Incognito/Private Window > Visit https://www.zenduty.com/login/

Clear Cache & Cookies for Xurrent IMR via Chrome’s Site Info Menu

Open https://www.zenduty.com/ in Chrome.
Click the lock icon (🔒) or info icon (ⓘ) on the left side of the address bar.
Select “Site settings” from the dropdown.
Click “Clear data” or “Clear storage” to remove cached files and cookies for Xurrent IMR only.
Confirm by clicking Clear.
Close the tab and reload the Xurrent IMR login page.

Note: Similar site-specific cache and cookie clearing options are available in other browsers like Firefox, Edge, and Safari via their respective site info menus or settings

Try a Different Browser

Switch to Firefox, Edge, or Safari to rule out browser-specific issues.

Try Another Device or App

Try logging in from your mobile browser or tablet (e.g., iPad).
Alternatively, download the Xurrent IMR mobile app for Android or iOS

Still Can’t Log In?

If none of the above steps resolve the issue, please contact Xurrent IMR Support through chat or email:

Email:support@zenduty.com
Include:

A screenshot of the issue
Your email ID
Whether you’re using SSO or password login
Any error messages you’re seeing

Best Practices

Always use your organisation’s designated login method
Bookmark the official login page: https://www.zenduty.com/login
Keep your browser and OS updated
Avoid VPNs or network restrictions when possible