Team Members, Roles and Permissions

To view members of a Team, open the Teams section from the side bar and simply click on the team you want to expand.

A list of all the members in the team will be visible to you.

Adding New Members to a Team

Click on the Add Member button from the top-right.
Fill in the name/email of the member you want to add. Pick from the suggested users in the dropdown.
If you wish to invite new users to this team, fill in the form titled Invite New Users.
Click on Add Invitee and then click on Addto confirm.

Updating the Role of a Team Member

Only Owners, Admins and Managers can perform this operation.
If you wish to update the role of a member in a team from User to Manager or vice-versa, simply click the dropdown button with their role correspondong to their name and select the new role.

Deleting a Member from a Team

To delete a member from a team, simply click the delete button corresponding to the member from the dropdown and confirm.

Account-level roles and permissions

Feature	Owner	Admin	User
Billing	Yes	No	No
Create Teams	Yes	Yes	No
Add Users to account	Yes	Yes	No
Delete non-admin Users from the account	Yes	Yes	No
Manage user contact information and notification rules	Yes	Yes	No
Manage Team Escalation policies and Schedules	Yes	Yes	No
Manage Team Roles, SLAs, Priorities, Task Templates and Tags	Yes	Yes	No
Add Users to and remove Users from teams	Yes	Yes	No
Manage team stakeholder templates and postmortem templates	Yes	Yes	No
Create and edit incidents	Yes	Yes	Yes
Manage Team Services and Integrations	Yes	Yes	No
Analytics	Yes	Yes	Yes
Single Sign On for Account	Yes	No	No

Team-level roles and permissions

Feature	Manager	User
Add Users to and remove Users from the team	Yes	No
Manage User permissions	Yes	No
Manage Team Escalation policies and Schedules	Yes	No
Manage Team Roles, SLAs, Priorities, Task Templates and Tags	Yes	No
Manage team stakeholder templates and postmortem templates	Yes	No
Create and edit incidents	Yes	Yes
Create and edit Maintenance windows	Yes	Yes
Create and edit Postmortems	Yes	Yes
Manage Team Services and Integrations	Yes	No
Analytics	Yes	Yes