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Xurrent IMR Pricing
Built for the Modern Enterprise

monthly
Annual
Save 16%
Starter
Incident Response for smaller Teams

$5
Growth
Incident Management for fast growing teams
$14
Enterprise
Advanced Incident Management for the enterprise
Talk to Us
Seats/Number of Users
Up to 5
Up to 50
Unlimited
No of teams
1 Team
Up to 5 teams
Unlimited
Integrations per team
Up to 5
Up to 5
Unlimited
Support
Community support
Business hours (9x5)
24x7 Priority support & escalation
Call SMS Limit
100/user/month for USA Canada and India

25/user/month for the rest of the world
Unlimited
Unlimited
Customer Success Manager
-
Shared customer success manager
Dedicated customer success manager
Status Page
-
Optional add on - ($10K/year)
Included in the plan
AI Features
Postmortems
Playbooks
Service Dependency Mapping
Workflows Automation

Enterprise-grade reliability, built into every plan

From Starter to Enterprise, every plan comes with the full toolkit your team needs to respond faster, reduce noise, and keep systems reliable.

1000+ Reliable Businesses Across the Globe

Frequently Asked Questions

Alerting and Response
Can Zenduty notify a single user?

Yes. You can use Zenduty's Escalation policies to configure what user gets notified at what point during an incident.

Can Zenduty notify a user and then notify another user when the first user doesn't respond?

Yes. You can use Zenduty's Escalation policies to configure what user gets notified at what point during an incident.

What are the Notification channels that are supported by Zenduty?

Yes. You can use Zenduty's Escalation policies to configure what user gets notified at what point during an incident.

Can I define an escalation policy for specific teams/services ?

Yes. You can use Zenduty's Escalation policies to configure what user gets notified at what point during an incident.

Can I add responders and subject matter experts from the Slack/Teams channel?

Yes. You can use Zenduty's Escalation policies to configure what user gets notified at what point during an incident.

OnCall Management
Can I configure an on-call schedule to Zenduty?

Yes. You can use Zenduty's Escalation policies to configure what user gets notified at what point during an incident.

Can I override my schedules?

Yes. You can use Zenduty's Escalation policies to configure what user gets notified at what point during an incident.

What happens when a user who is part of an on-call schedule is deleted?

Yes. You can use Zenduty's Escalation policies to configure what user gets notified at what point during an incident.

Alert Routing
Can Zenduty custom route my alerts depending on the alert source and the nature of the alert?

Yes. You can use Zenduty's Escalation policies to configure what user gets notified at what point during an incident.

Does custom alert routing conditions precede escalation policy?

Yes. You can use Zenduty's Escalation policies to configure what user gets notified at what point during an incident.

Analytics
Can I download incident reports?

Yes. You can use Zenduty's Escalation policies to configure what user gets notified at what point during an incident.

What kind of insights and trend data does Zenduty provide?

Yes. You can use Zenduty's Escalation policies to configure what user gets notified at what point during an incident.

Can I view a combination of certain teams/services/users in analytics?

Yes. You can use Zenduty's Escalation policies to configure what user gets notified at what point during an incident.

Is there a way to get a list of services, reports and integrations present in the account?

Yes. You can use Zenduty's Escalation policies to configure what user gets notified at what point during an incident.

Support
Can I change my account owner?

Yes. You can use Zenduty's Escalation policies to configure what user gets notified at what point during an incident.

How do I upgrade or downgrade my subscription plan?

Yes. You can use Zenduty's Escalation policies to configure what user gets notified at what point during an incident.

What happens when I cross my plan user limit in the Free or Starter plan?

Yes. You can use Zenduty's Escalation policies to configure what user gets notified at what point during an incident.

What happens when I cross my SMS/Phone limit in the Free or Starter plan?

Yes. You can use Zenduty's Escalation policies to configure what user gets notified at what point during an incident.

What happens when I cross my SMS/Phone limit in the Free or Starter plan?

Yes. You can use Zenduty's Escalation policies to configure what user gets notified at what point during an incident.

What happens when I cross my SMS/Phone limit in the Free or Starter plan?

Yes. You can use Zenduty's Escalation policies to configure what user gets notified at what point during an incident.