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IT Service Management

AI-powered ITSM for the modern enterprise

IT Operations Management

Unified, future-forward IT Operations

Managed Service Providers

AI-powered MSP service delivery

Enterprise Service Management

Unified ESM platform built for collaboration

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Ai Service Desk

AI-driven incident management

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Secure multi-organization collaboration

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Secure, API-first integrations

Workflow Automation

No-code AI-powered orchestration

ITSM Analytics

Real-time insights, 400+ reports

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Eliminates manual tasks, optimizes workflows, and delivers faster resolutions.

Incident Management

Enhance service requests and optimize collaboration for faster resolution

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Request, manage, and track service needs anywhere, on any device.

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Acun Medya

Acun uses Xurrent for its complete enterprise service management. The platform has proven to reduce service complexity across the enterprise โ€” a primary goal when searching for a new provider.

Hans Anders

Learn how Hans Anders Retail Group improved efficiency and results with Xurrentโ€™s unified Enterprise Service Management solution, connecting stores with the service organization for timely and effective service delivery.

Raet

Raet enhanced MSP operations by streamlining service delivery through a unified platform integrating IT, customer support, applications, and HR services. It features secure data storage in the Netherlands and Eurozone, a user-friendly design for easy adoption, and seamless migration of 15,000 requests with an audit trail.

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Natural language processing (NLP): The bridge between human communication and intelligent automation

Discover how Natural Language Processing (NLP) transforms ITSM by automating ticket classification, routing, and sentiment analysis for faster resolutions.

Xurrent named a Market Leader in Research In Actionโ€™s Vendor Selection Matrixโ„ข for IT & Enterprise Service Management Solutions

Xurrent named #1 Market Leader by Research In Action for highest customer satisfaction, best price vs value, and strongest recommendation index in ITSM/ESM.

Meet Bartek Duma: Xurrentโ€™s Manager, Support Engineering, who mixes smart tech, team spirit, and runs half-marathons

Meet Bartล‚omiej "Bartek" Duma, Xurrent's Manager, Support Engineering, bridging IT service delivery gaps with 15+ years of enterprise experience and ITIL expertise.

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Xurrent for Education

Universities and further education colleges all face the challenge of attracting the best staff and students. Both these groups have increasing expectations of the services they consume. Learn how 4me can help with everything from network access to student welfare, facilities and accommodation.

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Xurrent ESM Overview

As part of their digital transformation, organizations are improving the support that is provided by the different support domains, like HR, IT, Purchasing and Legal. By making it easier for their employees to obtain support when they are stuck with a question or need assistance from another department, organizations are improving productivity and job satisfaction.

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Xurrent for HR

Streamline and automate HR service delivery and provide the service your employees want and deserve. They will get the service they need, when they need it, whether itโ€™s via the web, the Xurrent app, or virtual agent. The combination of efficient processes and workflows and an easy-to-use Self-Service portal enables better and more productive employee service experiences.

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Xurrent and USM

A Powerful Combination

Three Simple Reasons Why Global ITSM Initiatives Fail

Getting local, regional, and global IT support organizations to work together to use the same IT service management tool โ€” especially as a large, global enterprise โ€” is no small task.

Tooling Up for Service Desk Outsourcing

This paper discusses these three options and proposes an interesting fourth one, that eliminates the disadvantages of the others.

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Specialist Updates: Your inbox, your way.

Discover Xurrent's new Specialist Interface updates with three customizable layout options: Single Pane, Two Pane, and Dynamic View for personalized workflows.

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Configure Self Service Search

It is now possible to configure self-service search to show only the record types you want your end users to see.

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Workflow and Project Summary Inline in Email

Email template variables have been added to approval (project) tasks to include the project or workflow summary inline in the approval email.

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Accessibility Statement

TERMS
Terms of UseCustomer AgreementData Processing Addendum (DPA)API Terms of ServiceAcceptable Use PolicyBrand Guidelines
COMPLIANCE
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This accessibility statement applies to:

  • Xurrent Platform Services โ€“ which includes the Platform User Interface consisting of the self-service portal pages and Specialist pages.

Xurrent is committed to providing an inclusive and accessible experience for all users of its product. To achieve this, continuous efforts are made to conform to the Web Content Accessibility Guidelines (WCAG) 2.2 at level A and AA across its platform, as established by the World Wide Web Consortium (W3C).

Xurrent and its platform services are accessible to its Users which includes features such as Keyboard/Voice navigation support, high colour contrast options, resizing text up to 200% without text spilling off the screen, and consistent labeling and navigation across pages and content. Xurrent is also tested on modern browsers such as Chrome, Firefox, and Edge (Chromium).

For optimal screen reader support, we recommend:

  • MacOS: Use the latest version of Safari with VoiceOver.
  • Windows: Use the latest version of Google Chrome with the latest version of NVDA.

Continuous Improvement

Regular, automated and manual tests are conducted on the Xurrent Platform Service to assess its accessibility. These tests are performed weekly, coinciding with the release of new features and enhancements. By integrating accessibility checks into the development process, potential issues are proactively identified and addressed. Accessibility incidents reported by users of the Xurrent Platform Service are treated as high-impact incidents and resolved as soon as possible.

Feedback and Contact Information

If you find any problems not listed on this page or think weโ€™re not meeting accessibility requirements and have suggestions for improvement, contact: info@xurrent.com and we will respond accordingly. If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille, please contact info@xurrent.com and our team will respond accordingly.

Preparation of this accessibility statement


This statement was prepared on November 18, 2024. It was last reviewed on January 08, 2025.

Accessibility Conformance

  • Xurrent uses a Voluntary Product Accessibility Template tool, optimised to conform to all levels of WCAG 2.2.
  • The Accessibility Conformance Report (ACR) is published using VPAT INT and checked for accessibility.

The content listed below is currently not fully supported or only partially supported on self-service portal pages that may impact an end-User.

  • It is not always possible to skip blocks of repeated material. This partially complies with WCAG 2.2 level AA success criterion 2.4.1 (bypass blocks).
    • Xurrent is committed to rectifying this to ensure that Users who use assistive technologies, can move around pages more efficiently.
  • It is not always possible to programmatically determine the human language of passages or phrases. This partially complies with WCAG 2.2 level AA success criterion 3.1.2 (language of parts).
    • Xurrent is committed to rectifying this to ensure that Users who useassistive technologies, can get information in the correct language.

Xurrent is committed to adhering to Accessibility and constantly evaluating and improving our application to be even more accessible.


A full report can be downloaded below:


Download Report

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