The Next-Gen PagerDuty Alternative

Fast growing teams rate Xurrent IMR as the best alternative to Pagerduty. Get dynamic escalations and alerts, manage on-call schedules on the fly, build a solid post-mortem culture and implement best SRE practices for smooth production operations.

Live Product Walkthrough

Xurrent IMR goes beyond being a PagerDuty Alternative

Features designed specifically for SRE’s and On-Call Engineers

Key Features
Xurrent IMR
PagerDuty
Incoming and Outgoing Alert Rules
24x7 Priority Developer Support and Dedicated Account Managers
Rule-based Urgency, Priority and SLA
Incident Playbooks
Incident Management through Slack/Teams/ Google Chat
Stakeholder Communications
User friendly Mobile Apps
Linked Tickets on CRMs, ITSMs and Issue Trackers like Jira and ServiceNow
Post-incident tasks
Postmortems

Migrate from PagerDuty within the hour

When scoping Pagerduty alternatives, we understand that compatibility and developer toil is a major concern. Xurrent IMR’s developer support team is here to help you migrate from PagerDuty seamlessly, guiding you through each step.

Free 14 Day trial
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PagerDuty Alternative that brings 10x savings

Unlike Pagerduty, we truly scale and grow with your team. We have crafted each of our plans keeping in mind our customer size and the stage of their business to help them derive the most value out of Xurrent IMR.

Compare All Features

Route Alerts with Precision and Eliminate Alert Fatigue

Xurrent IMR offers powerful alert rules that let you route and augment incident details on the go. Notify the right team members based on specific conditions, auto-assign priority, attach relevant playbooks, and suppress non-actionable alerts.

3x More Users with 3x Faster Incident Resolution

Onboard more engineers, subject matter experts, stakeholders, and support engineers to boost your incident management processes.

The Xurrent IMR support team is excellent.

They assisted me in understanding and implementing on-call rotations thoroughly and were open to feature enhancements. We’re very happy with their tool.

VINAY SINGH
Indiamart
Read The Complete Case study

Resolve Incidents 80% Faster

A worthy Pagerduty alternative should help you resolve issues before customers are impacted. Xurrent IMR offers flexible alerting and escalations across platforms, incident playbooks and context rich summaries so your production engineers are on the case within seconds.

The Best Incident Communication in the Industry

Our incident command system(ICS) streamlines communication during critical incidents across platforms like Slack, Teams, Zoom, Jira and many more.

Customized Postmortem Templates

Choose Xurrent IMR as your PagerDuty alternative to leverage pre-built postmortem templates for documenting incident details. Create custom templates tailored to your unique incident types and workflows.

Customized Postmortem Templates

Choose Xurrent IMR as your PagerDuty alternative to leverage pre-built postmortem templates for documenting incident details. Create custom templates tailored to your unique incident types and workflows.

Handle incidents seamlessly from the palm of your hand

Get all the information you need at a glance — who's on-call, incident assignees, schedules, and impacted technical services on your IOS or Android Devices.

Integration with 150+ tools

Xurrent IMR integrates with 150+ application and monitoring tools so you don’t have to disrupt your existing setup.

24x7 Dedicated Support

Xurrent IMR’s friendly neighborhood support team works round the clock, ensuring your questions and concerns are addressed promptly, no matter the time zone or day of the week.

Secure and Compliant

Xurrent IMR is ISO, SOC2 and GDPR compliant, ensuring your data is just as secure as your services.

Be the Reliable Business That Your Customers Trust.

Send right alerts to right people at the right time. Reduce your downtime and MTTR.

Feature Comparison

Get down to the nitty gritties and see how Xurrent IMR comes up on top when compared with Pagerduty

Incident Alerting And Escalation
Key Features
Xurrent IMR
PagerDuty
On-call schedules and escalation policies
Notification Rules
Alerting — Phone, SMS, Slack, Email, Teams
Android/iOS Push notifications
Schedule Overrides
SLA Timers and SLA breach notifications
Conditional Escalations and Incident Assignment
Forwarding Rules
Incident Snooze
Rule-based Prioritization and Urgency
Auto-add Responders
Recurring Maintenance Windows
Acknowledgement Timeout
Incident Response Management
Team-based segregation of Services
Two-way Integration with Ticketing Platforms like Jira and ServiceNow
Incident Responders and Priorities
Task Management with Remediation Notes and Logs
Custom Incident Roles
Full Alert Context with Metadata
Incident SLA Timers with Breach Alerts
Automated External Stakeholder Communications

Incident Playbooks
Incident Merge
Incident Communications and ChatOps
Auto-create Jira Tickets
Dedicated Zoom/Generic Bridge for every Incident
Status Page Auto-update
Slack/Teams/Google Chat Single Channel Configuration
Slack, Teams, Google Chat Create One-channel-per-incident
Slack, Teams, Google Chat Slash Commands
Slack, Teams, Google Chat Bot as a Contact Method
Slack, Teams, Google Chat Ack, Resolve and Assign Incidents
Slack, Teams, Google Chat Modify Incident Priority and SLAs
Slack/Teams/Google Chat Modify Incident Priority and SLAs
Slack, Teams, Google Chat Assign Incident Roles and Tasks

Slack, Teams, Google Chat Assign Incident Priority and SLA
Slack, Teams, Google Chat Add Incident Tags
Slack, Teams, Google Chat Assign Incident Roles to Users
Slack, Teams, Google Chat Create, Assign and Track Incident Tasks
Slack, Teams, Google Chat Auto-add responders to Channels
Slack/Teams/Google Chat Auto-add responders to Channels
Slack, Teams, Google Chat Incident Task Management
Slack, Teams, Google Chat Incident Role Management
Unified Comms View
Incident preparedness, Intelligence and Custom Alert Routing
Custom Routing Rules
Alert Noise Suppression
Rule-based Urgency, Priority and SLA
Dynamic Assignees and Responders
Rule-based Task Creation and Assignment
Rule-based Prioritization
Incident Playbooks
Dynamic Rule-based Playbooks
Incident Context
Post-Incident
Monthly Overview Analytics
Operational Efficiency Analytics
User & Team Analytics
Service and Infrastructure Health Analysis
Team, Service and User level drill-downs
User Level Search Feature
Insights and trend data
Side by Side Comparison
Heat Maps to Visualize Incident Count
Interactive Graphs
PDF Export Reports
Account Administration, API and Extensibility
Single Sign On
Role Based Access System
Data Retention
Unlimited
Unlimited
Team-Based Service Management
Domain Restrictions
Full API Access
Terraform Provider
Support
Developer Support
Support Response Time
60 Seconds
1 Day
Email and Chat support
Live Chat Support
24X7 Priority Support
Dedicated Account Managers
SEE XURRENT IMR IN ACTION

Experience Xurrent IMR's capabilities firsthand with our interactive product walkthrough. Navigate through key features and witness the impact of proactive incident resolution; all in a guided, hands-on environment.

Xurrent IMR dashboard showing incidents in IT services
LOVED BY 1000+ TEAMS

Trusted by Leading Engineering Teams

What sets Zenduty (now Xurrent IMR) apart from other big players in incident management is the level of interaction. If I write a query on Zenduty’s support channel, I know for a fact someone is going to come back and talk to me, and it’s very reassuring to know that my requests aren’t going into a black hole.

Heinrich Roets
Site Reliability Engineer, Electrum

Zenduty (now Xurrent IMR) offers a highly customizable alerting system. Notifications can be tailored based on severity, team, or incident type, ensuring the right people are alerted promptly. The integration with various communication channels such as SMS, email, Slack, and Microsoft Teams enhances our ability to respond quickly.

Abhishek Pal
Software Developer Engineer, Navi

Zenduty (now Xurrent IMR) is easy to use, set up, and integrate with tools. They provide excellent customer service and care, with support tickets answered immediately and feature requests quickly prioritized and added to the roadmap. As an alerting system, it sends alerts instantly, without delays or latency. The UI is clear and detailed, much clearer than those of competitors.

Tomer Cohen
Head of Cloud Infrastructure, Ever.C

“Zenduty (now Xurrent IMR)'s support team was extremely helpful and was there to answer all of our questions during our trial. They even went the extra mile by connecting us with a dedicated developer resource to help us build on top of their offerings. Truly one of the easiest tooling migrations we have ever gone through.”

Vinay Singh
DevOps Manager, IndiaMart

“Zenduty (now Xurrent IMR)'s support team was extremely helpful and was there to answer all of our questions during our trial. They even went the extra mile by connecting us with a dedicated developer resource to help us build on top of their offerings. Truly one of the easiest tooling migrations we have ever gone through.”

Mudassir Razvi
Senior Engineering Manager, DevOps at Razorpay

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