Xurrent IMR - The best Opsgenie Alternative

Major companies rely on Xurrent IMR's Incident Command System as the top OpsGenie alternative for managing critical incidents at scale, from detection to remediation to postmortem. Collaborate seamlessly on major incidents across your communications stack, including Slack, Jira, and Zoom.

Migrate from OpsGenie
within minutes

Our purpose-built migration script automates your entire migration process. Run the script. Transfer your config. Done.

Xurrent IMR - The Go-To Opsgenie Alternative for Fast-Growing Teams

Manage End-to-end incident with ease

Xurrent IMR offers the ideal OpsGenie alternative, integrating seamlessly with Slack/Microsoft Teams. Access incident payload, add responders, engage subject matter experts, and resolve incidents—all within the channel. Experience modern incident response practices perfected by top teams worldwide.

Outside the Family

Xurrent IMR’s two-way integration with Jira allows you to create tickets, acknowledge and resolve across platforms automatically. Xurrent IMR sends Jira issue alerts to the right team and notifies them based on on-call schedules via email, SMS, phone call, Slack, Microsoft Teams and iOS & Android push notifications, and escalates alerts until the alert is acknowledged or closed. Xurrent IMR provides your NOC, SRE and application engineers with detailed context around the Jira issue alert along with playbooks and a complete incident command framework to triage, remediate and resolve incidents with speed.

10X More Value Than Opsgenie: Your Ultimate OpsGenie Alternative

Xurrent IMR Delivers More Value at a Better Price

Xurrent IMR is built for SREs by SREs. We understand the need for speed while dealing with critical incidents and remaining highly reliable in the process. The platform is intuitive and caters to specific use cases of teams of all sizes across industries to help them attain high reliability with ease. Atlassian’s bundle might save you a few dollars but at the cost of your team’s performance and company’s reliability.

Supercharge your Incident Response with Xurrent IMR - The Powerful Opsgenie Alternative

Xurrent IMR enables you to implement modern incident response best practices followed and perfected by the greatest teams worldwide and dramatically increase your team’s incident preparedness. Xurrent IMR makes sure that your incident responders are prepared to take on any incident that comes within their radar with intelligent context, playbooks and smart annotations.

10X Better Routing for Precise Alerting with Opsgenie Alternatives

Route Alerts with Precision and Eliminate Noise

Suppress noisy alerts with the best Opsgenie alternative, effortlessly routing alerts to specific teams or subject matter experts depending on the affected services, customers, or components. Automatically assign incident roles and utilize alert rules to identify the right subject matter experts for critical incident responsibilities such as incident commander, communications lead, operations lead, database lead, and more.

The Best Incident Comms in the Industry

Xurrent IMR's integrated communications help your teams easily communicate around critical incidents across multiple channels such as Slack, Teams, Zoom, Conference bridge, and Jira, positioning it as the best alternative to Opsgenie in the industry.

Manage Incidents End-to-end from Slack and Microsoft Teams

Xurrent IMR lets you manage the entire incident lifecycle from Slack and Teams from creation to resolution and retains key communications that can be leveraged in future incidents. Unified Communications: Invite subject matter experts into your incident response process and accelerate remediation.

Incident Response on Android/iOS and Smart Watch

With a more intuitive UX than Opsgenie on your fingertips, handle incidents seamlessly from your wrist or the palm of your hand. Get all the information you need at a glance with on-call engineer, incident assignee, schedules and impacted technical services front and center, with easy navigation to see change events, past incidents, and service dependencies on mobile.

Reliability is our core. We guarantee availability 99.9% of the time during any calendar month.

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Custom Crafted Plans for Fast-Growing Teams

Free

On-call and alerting for young startups and hobbyists

$0
Per User/month
Get Started
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Starter

Incident response for smaller teams.

$5
Per User/month
Get Started
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Growth

Incident management for fast-growing teams

$14
Per User/month
Get Started
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Enterprise

Advanced incident management for the enterprise.

$21
Per User/month
Try for Free
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Compare Xurrent IMR to Opsgenie

Incident Alerting and Escalations
Xurrent IMR
Opsgenie
On-call schedules and shift rosters
Incident Escalation Policies
Notification Rules
Phone call alerts
Forwarding Rules
Slack Alerts
Microsoft Teams Alerts
Android/iOS Push notifications
SMS Alerts
Email Alerts
Rule-based Prioritization
Schedule Overrides
SLA Timers and SLA breach notifications
Schedule Templates
Conditional Escalations
Conditional Incident Assignment
Auto-add Responders
(conditional)
Auto-add Responders
(conditional)
Recurring Maintenance Windows
Incident Response Management
Team-based segregation
Incident Responders
Two-way Integration with Ticketing Platforms (Jira, ServiceNow, Zendesk, Freshdesk)
Incident Priorities
Task Management with Remediation Notes and Logs
Role Management
Incident Playbooks
Full Alert Context with Metadata
Incident SLA Timers
External Stakeholder Communications
Automated Stakeholder Communications
SLA Breach Alerts
Incident Communications and ChatOps
Slack/Teams/Google Chat Single Channel Configuration
Slack/Teams/Google Chat One-channel-per-incident(multichannel) configuration
Slack/Teams/Google Chat Acknowledge Incidents
Slack/Teams/Google Chat Ack, Resolve and Assign Incidents
Slack/Teams/Google Chat Modify Incident Priority and SLAs
Slack/Teams/Google Chat Alert Details, Metadata and Diagnostic Data
Slack/Teams/Google Chat Slash Commands(Create, Update)
Slack/Teams/Google Chat Bot(1-1) As a Contact Method
Auto-create Jira Tickets
Dedicated Zoom/Generic Bridge for every Incident
Status Page Auto-update
Slack/Teams/Google Chat Auto-add responders to Channels
Unified Comms View
Slack/Teams/Google Chat Assign Incident Priority and SLA
Slack/Teams/Google Chat Assign Incident Roles and Tasks
Slack/Teams/Google Chat Assign Incident Roles to Users
Slack/Teams/Google Chat Create, Assign and Track Incident Tasks
Slack/Teams/Google Chat Add Incident Tags
Slack/Teams/Google Chat Incident Task Management
Slack/Teams/Google Chat Incident Role Management
Incident preparedness
Similar Incidents
Incident Playbooks
Dynamic/Rule-based Playbooks
Incident Context
Dynamic Responders
Dedicated Slack War Room
Linked Tickets on CRM/ITSM/Issue Tracker
(Jira, SNOW, Zendesk, Freshdesk, GitHub)
Post-Incident
Monthly Overview Analytics
PDF Export Reports
Operational Efficiency Analytics
User & Team Analytics
Service and Infrastructure Health Analysis
Team, Service and User level drill-downs
Interactive Graphs
Heat Maps to Visualize Incident Count
Side by Side Comparison
Insights and trend data
Account Administration
Single Sign On
Role Based Access System
Data Retention
Unlimited
Unlimited
Team-Based Service Management
Domain Restrictions
Stakeholder Management
Automatic Status Page Updates
Stakeholder Templates
Stakeholders Comms
Automated Stakeholder Emails
API and Extensibility
Full API Access
Terraform Provider
Support
Email and Chat support
Support Response Time
Live Chat Support
24X7 Priority Support
Developer Support
Dedicated Account Managers
Intelligence and Custom Alert Routing
Custom Routing Rules
Alert Noise Suppression
Rule-based Urgency, Priority and SLA
Dynamic Escalation Policy Overrides
Dynamic Assignees
Rule-based Task Creation and Assignment
Dynamic Responders
Rule-based Prioritization
LOVED BY 1000+ TEAMS

Trusted by Leading Engineering Teams

What sets Zenduty (now Xurrent IMR) apart from other big players in incident management is the level of interaction. If I write a query on Zenduty’s support channel, I know for a fact someone is going to come back and talk to me, and it’s very reassuring to know that my requests aren’t going into a black hole.

Heinrich Roets
Site Reliability Engineer, Electrum

Zenduty (now Xurrent IMR) offers a highly customizable alerting system. Notifications can be tailored based on severity, team, or incident type, ensuring the right people are alerted promptly. The integration with various communication channels such as SMS, email, Slack, and Microsoft Teams enhances our ability to respond quickly.

Abhishek Pal
Software Developer Engineer, Navi

Zenduty (now Xurrent IMR) is easy to use, set up, and integrate with tools. They provide excellent customer service and care, with support tickets answered immediately and feature requests quickly prioritized and added to the roadmap. As an alerting system, it sends alerts instantly, without delays or latency. The UI is clear and detailed, much clearer than those of competitors.

Tomer Cohen
Head of Cloud Infrastructure, Ever.C

“Zenduty (now Xurrent IMR)'s support team was extremely helpful and was there to answer all of our questions during our trial. They even went the extra mile by connecting us with a dedicated developer resource to help us build on top of their offerings. Truly one of the easiest tooling migrations we have ever gone through.”

Vinay Singh
DevOps Manager, IndiaMart

“Zenduty (now Xurrent IMR)'s support team was extremely helpful and was there to answer all of our questions during our trial. They even went the extra mile by connecting us with a dedicated developer resource to help us build on top of their offerings. Truly one of the easiest tooling migrations we have ever gone through.”

Mudassir Razvi
Senior Engineering Manager, DevOps at Razorpay

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