AI-Powered ServiceOps
for the Modern Enterprise
Xurrent combines service management, operations, and incident response into one platform—so teams can move faster, collaborate seamlessly, and resolve issues before they disrupt the business.
Built for today’s service operations. Designed for what’s next.
Support daily service operations now, while unlocking new ways for teams, departments, and partners to work together as the organization evolves.
The Need for Unified Enterprise Service Operations
Service delivery has become more distributed, more business-critical, and more complex. Research shows that organizations can no longer manage service, operations, and incidents as separate disciplines without sacrificing speed, visibility, and outcomes.
Service and Operations Are Still Too Disconnected
77% of IT leaders report an active initiative to improve collaboration between service and operations teams, signaling widespread recognition that existing models no longer work.
Nearly 6 in 10 organizations now have formal ServiceOps initiatives, but only about half describe them as fully implemented with unified platforms and measurable outcomes.
52% of leaders say integration matters more than innovation when selecting a ServiceOps or ESM platform—highlighting frustration with fragmented tools and data silos.
Incidents Are Increasing in Cost, Duration, and Impact
72% of organizations report that outage frequency and cost are increasing or remaining flat—signaling a persistent and growing operational risk.
51% of IT leaders cite reducing incidents, outages, and MTTR as the single most important operational priority—well ahead of cost savings or tooling consolidation.
27% of MTTR is attributed to time lost waiting for information or responses—a problem directly tied to poor cross-team coordination and visibility.
Service Complexity Is Expanding Beyond IT
Organizations report working with 16 or more tools on average across ITSM, operations, observability, automation, and incident management—creating operational drag.
Enterprise service management is now widespread, with 67% of organizations extending service practices into HR, 63% into finance, and 61% into facilities and workplace services.
56% of IT leaders say unplanned work causes a 10–25% productivity loss, reinforcing the need for proactive, coordinated service operations.
One Platform for Every Incident, Service, and Operation
Xurrent ITSM delivers everything service desk teams need to run reliable, ITIL-aligned service management. When combined with Xurrent’s incident response, status pages, and AI capabilities, it becomes a unified service and operations platform that eliminates silos, reduces handoffs, and improves accountability across the business.
IT Service Management
A single service foundation for IT and the business that handles requests, changes, problems, and enterprise services in a consistent way across departments, without duplicating the same tools, data, or workflows.
Service Management
Incident Management & Response
Reduce MTTR with AI-assisted triage that cuts alert noise, correlates signals across systems, and accelerates root cause analysis within a single incident workflow.
Status Pages
A built-in communication layer with public and private status pages that stay automatically synchronized with incident and service workflows—keeping every stakeholder informed in real time.
A connected AI fabric, woven across the Xurrent platform, Sera AI brings together signals, service data, and workflows to reduce noise, focus teams on what matters, and accelerate action across IT and the enterprise.
A Platform Built for Modern Enterprise Service Operations
AI-Powered Service Operations with Sera AI
Apply AI across service requests and incidents to automate triage, correlate related work, and guide teams to resolution—reducing noise in operations while improving MTTR and service quality.
Support Every Service, From IT to HR and Beyond
Manage IT and enterprise services on a single platform that supports shared workflows, consistent processes, and clear ownership across departments. Xurrent makes it easy to extend service management beyond IT—without fragmenting tools, data, or experiences.
Move Fast When Things Break
Xurrent’s modern incident management capabilities reduce MTTR by combining intelligent alerting, AI-assisted triage, and coordinated on-call response. Incidents move faster from detection to resolution with clear ownership and less manual effort.
Clear Communication That Cuts Through The Chaos
Keep teams, leaders, and customers aligned with public and private status pages that update automatically from incident and service workflows. Every update reflects what’s actually happening—ditch the manual posts, conflicting messages, and last-minute scrambles.
The Platform That Supports You Today—and Evolves With You Tomorrow
Discover how teams put Xurrent to work to reduce friction, improve response, and support the business day to day.
See how Xurrent adapts to the unique demands of your industry, supporting modern service operations without forcing one-size-fits-all processes.
Whether you lead strategy or execute day to day, Xurrent supports the teams behind service operations with the context, tools, and visibility they need.
Evaluate Xurrent against traditional ITSM and incident tools with a clear, side-by-side view.
Explore the core capabilities that power the Xurrent Platform, from service management and incident response to automation, integrations, and AI.
What Better Looks Like
With Xurrent
Reduction in MTTR
- From 4 hours to 1.3 hours average resolution time.
- Based on customer data across 50+ enterprise implementations.
Fewer Alert Escalations
- Intelligent routing and correlation mean only actionable alerts reach responders.
- Average reduction in alert volume: 15,000 to 3,000 per month.
Annual Savings
- Per 1,000-person engineering organization.
- Calculated from reduced downtime, fewer escalations, and improved productivity.
Reduction in On-Call Burnout
- Fair schedules and actionable alerts only.
- Measured by team satisfaction scores and voluntary on-call participation.
ServiceOps Is No Longer Optional
Independent research from Enterprise Management Associates shows that ServiceOps has become a strategic requirement for modern enterprises. As service delivery grows more complex, organizations are unifying service management, operations, and incident response to reduce outages, improve collaboration, and drive measurable business outcomes.
View report
Everything the Enterprise Expects—Already Included
Adopting a new platform shouldn’t raise new concerns. Xurrent includes the enterprise-grade capabilities organizations expect as standard, so you can focus on outcomes, not checklists.
Designed for regulated and security-conscious organizations, Xurrent embeds encryption, access controls, and audit-ready compliance directly into the platform, so collaboration never comes at the cost of control.
Xurrent integrates seamlessly with the tools already in your environment, from service management and incident response to observability, automation, and business systems. Prebuilt integrations, open APIs, and custom integration options make it easy to connect workflows without rip-and-replace or lock-in.
Trusted Across
IT, Engineering, and the Business
Frequently Asked Questions
The Xurrent platform is a unified enterprise service platform that brings together IT service management, incident management and response, status pages, and AI-driven automation. It’s designed to help organizations run modern service operations on a single, connected foundation rather than stitching together disconnected tools.
Xurrent supports modern service operations by unifying service workflows, incident response, communication, and automation in one platform. Teams share context, data, and ownership across IT and the business, which reduces friction, improves response times, and keeps services running smoothly.
ServiceOps is an approach that aligns service management, operations, and incident response around shared services and outcomes. Xurrent enables ServiceOps by connecting requests, alerts, incidents, automation, and communication on a single platform, so teams can work together instead of in silos.
Traditional ITSM tools focus primarily on ticketing and workflows within IT. Xurrent goes further by combining ITSM, enterprise service management, incident management and response, status communication, and AI into one platform. Xurrent is designed to facilitate cross-team collaboration in modern, distributed environments.
Sera AI is Xurrent’s connected AI fabric that operates across the platform. It assists with triage, prioritization, correlation, and insight generation across service requests and incidents, helping teams reduce noise, improve MTTR, and make better decisions without relying on add-on tools.
Xurrent is built for enterprise security and regulatory requirements. The platform includes features like data isolation, encryption, bring-your-own-key support, governed access controls, and audited compliance standards, making it suitable for regulated and security-conscious organizations.
Xurrent is used by organizations that see service operations as a strategic advantage. From distributed enterprises to regulated industries, teams choose Xurrent to scale reliably, collaborate across boundaries, and extend service management beyond IT into the business.
Xurrent is designed to work with existing environments through open APIs, native integrations, and custom integration options. This allows organizations to connect service management, incident response, observability, and business systems without rip-and-replace or vendor lock-in.