Switching tools can feel like a big task, so we built a migration tool to do the heavy lifting for you. It allows you to copy your existing teams, schedules, and policies from PagerDuty directly into Xurrent IMR.
The best part is that you are in total control. You don't have to move everything at once. If you are just testing Xurrent IMR out, you can choose to import only a specific team or a single schedule to see how it works.
Here is how to get it done.
1. Connect your PagerDuty account
First you need to give Xurrent IMR permission to read your current setup. You do this by creating a simple key in PagerDuty.
- Go to your PagerDuty Dashboard>Integrations>API Access Key and generate a Read-Only API Key.
- Paste that key into the migration box in Xurrent IMR.
- Click Start Migration.
2. Start the migration in Xurrent IMR
- Log in to your Xurrent IMR account.
- Go to Profile → Account → Account Migration.
- Paste the Read-Only API key from PagerDuty.
- Click Start Migration.
3. Select your users
- Select the users you want to migrate.
- Click Continue.
4. Select teams to migrate
- Choose the teams you want to migrate.
- Click Continue.
5. Import your schedules
You likely spent a lot of time building your on-call rotations. You can bring those over exactly as they are. Whether you have complex rotations or simple daily shifts, just select the ones you want to keep.
- Choose your schedules.
- Click Continue.
6. Move your escalation policies
Finally, select your escalation policies. These link your users and schedules together so alerts go to the right people.
- Select the policies you want to migrate.
7: Select services to migrate
- Select the services you want to migrate.
- Click Continue.
8. Review the logs
Once you start the process, you will get a Migration ID. When the migration finishes, you will see a detailed log of everything that was moved.
This log is really helpful if you run into any issues. You can simply download these logs and send them to our support team. We can look at exactly what happened and help you fix anything that didn't go as planned.
That’s it. Refresh your page and your data will be ready for you.
We are super excited to have you on board! If you get stuck at any point or just want some help setting things up, please reach out to us. You can raise a support ticket here, and our team will jump in to help you get settled.
Not sure how to raise a ticket? You can check out our guide on how to do that right here.
Welcome to Xurrent IMR!
Xurrent named a Market Leader in Research In Action’s Vendor Selection Matrix™ for IT & Enterprise Service Management Solutions
Xurrent earns #1 rankings in customer satisfaction, price vs value, and recommendation index in Research In Action's global ITSM/ESM Vendor Selection Matrix report.
