Integration for Slack - Guide (Deprecated)

Slack is a popular workplace messaging platform, designed to get tools, people and context together so teams can troubleshoot faster. The Xurrent IMR Incident Management platform fetches alerts from your monitoring apps, creates and assigns incidents based on schedules and escalation policies and intimates engineers on call. When these two applications come together, the result is a fast, stress-free incident-resolution process.

IMPORTANT - This setup is for sending incident updates to the user's direct message from the Xurrent IMR bot for Slack. To send incident updates to a channel, check out the Incident Command System Integration for Slack outgoing integration.

How to Set-Up a Integration for Slack with Xurrent IMR:

There are two ways to receive Slack notifications from Xurrent IMR

1. As a personal notification

Through this method, you can instruct Xurrent IMR to notify you on Slack whenever an incident is assigned to you. This can be in place of, or in addition to notifications via phone call or SMS.
You can add your slack handle to your notification rules and set up when you want to be alerted on Slack.

Simply click Link Slack:

Add Slack to your notification rules:

How the Xurrent IMR Integration for Slack Works:

Once set up, all Xurrent IMR alerts will reflect on Slack.

1. Alerts about incidents assigned to you will be sent as a personal message to you (based on the notification rules you set up). You can then acknowledge, resolve or assign Xurrent IMR incidents within Slack.

1. All alerts about a service with a Slack channel integration will be sent to the Slack channel. Any team member can then acknowledge, resolve or assign Xurrent IMR incidents within Slack.

Slack notifications are a great way to triage and resolve an incident with the team. Xurrent IMR offers free and unlimited alerts to Slack for incidents of your team.

Slash commands

Xurrent IMR exposed the following Slash commands on Slack:

1. /zenduty create  - this command lets you create an incident. While executing this command you will be asked for the incidents details in a dialog.
2. /zenduty get <incident_number> - this command fetches the incident details for a given incident number.
3. /zenduty ack <incident_number> this command acknowledges an incident  for a given incident number.
   4./zenduty resolve <incident_number> this command resolves an incident  for a given incident number.this command lets you see who is on call for any escalation policy within your teams.

How Xurrent IMR uses your Slack Data

To learn more about how Xurrent IMR uses your Slack data, alongnwith retention policies and mechanism to request to delete, please refer to our privacy policy here.