en
Signup
Get Started
Get Started
right-arrow Created with Sketch.
Integrations

ITxM Platform

Unified IT operations and service management

Explore Platform
right-arrow Created with Sketch.

AI-powered ITSM for the Modern Enterprise

AI-native Incident Management for the Modern Enterprise

Status Pages

Communicate service health in real time

A connected AI fabric, woven across the Xurrent platform, Sera AI brings together signals, service data, and workflows to reduce noise, focus teams on what matters, and accelerate action across IT and the enterprise.

Explore Sera AI
right-arrow Created with Sketch.
FEATURES

AI-Powered Incident Management

Helps service desk teams resolve issues faster.

Service Desk

Built to streamline IT workflows and elevate the employee experience from day one.

Workflow Automation

Centralize and coordinate automation efforts across your entire enterprise.

AI Virtual AgentOn-call ManagementSLA ManagementIncident Management for ITSM
See all
right-arrow Created with Sketch.
INDUSTRIES

Manufacturing

Resolve issues quickly with an AI-powered system that automates ticketing.

Financial Services

Resolve issues quickly with an AI-powered system that automates ticketing.

SaaS

Resolve issues quickly with an AI-powered system that automates ticketing.

E-commerce

Resolve issues quickly with an AI-powered system that automates ticketing.

USE CASES

AI Service Desk

Resolve issues quickly with an AI-powered system that automates ticketing.

Enterprise Service Management

Resolve issues quickly with an AI-powered system that automates ticketing.

  1. Help
  2. Using the System
  3. Incidents & SLAs
  4. Waiting for Customer Follow Up Fields
Close modal icon featuring an X formed by two crossed lines.
  1. Help
  2. Using the System
  3. Incidents & SLAs
  4. Waiting for Customer Follow Up Fields
purple icon for coordination.
We’ve moved!
Our Help Center has a new home and our URLs have changed. Please update your bookmark to this page before April 30, 2026

Waiting for Customer Follow Up Fields

Waiting for Customer Follow Up Fields configure automatic request completion timeframes and scheme settings.

The table below lists the fields of the Waiting for Customer Follow Up form and provides utilization guidelines for each field.

Field LabelUtilization Guideline
Name

The Name field is used to enter the name of the scheme.

Disabled

The Disabled box is checked when the scheme may no longer be related to service offerings.

Auto-complete

The Auto-complete box is checked when the request should be completed automatically after the number of days configured in the rule with the highest number of days.

Nr. of business days

The Nr. of business days field must be set to any value above 0.

Add more rules by pressing the Add Notification Rule button,