PRTG is professional and flexible network monitoring software. Analyse and monitor entire IT infrastructure.

What can Xurrent IMR do for PRTG Network Monitor users?

With PRTG Network Monitor's Integration, Xurrent IMR sends new alerts to the right team and notifies them based on on-call schedules via email, text messages(SMS), phone calls(Voice), Slack, Microsoft Teams and iOS & Android push notifications, and escalates alerts until the alert is acknowledged or closed. Xurrent IMR provides your NOC, SRE and application engineers with detailed context around the Network Monitor alert along with playbooks and a complete incident command framework to triage, remediate and resolve incidents with speed.

You can also use Alert Rules to custom route specific PRTG Network Monitor alerts to specific users, teams or escalation policies, write suppression rules, auto add notes, responders and incident tasks.

To integrate PRTG Network Monitor with Xurrent IMR, complete the following steps:

In Xurrent IMR:

1. Go to Teams and click on the team you want to add the integration to.
2. Next, go to Services and click on the relevant Service.
3. Go to Integrations and then Add New Integration. Give it a name and select the application PRTG Network Monitor from the dropdown menu.
4. Go to Configure under your Integrations and copy the generated Webhook URL.

In PRTG Network Monitor:

1. Login to your PRTG Network Monitor. Go to Setup > Account Settings > Notification Templates.

1. Click on + to add a new notification template.

1. Give it a name like "Xurrent IMR" and configure other fields as per your requirements.

1. Select Execute HTTP Action. Paste the Webhook URL that you copied from Xurrent IMR in the URL field. Select POST as Method. Paste the below snippet in Payload. Click on Save to save the Notification Template.
   

colorofstate=%colorofstate&commentssensor=%commentssensor&commentsdevice=%commentsdevice&commentsgroup=%commentsgroup&commentsprobe=%commentsprobe&coverage=%coverage&cumsince=%cumsince&date=%date&datetime=%datetime&device=%device&deviceid=%deviceid&down=%down&downtime=%downtime&elapsed_lastcheck=%elapsed_lastcheck&elapsed_lastdown=%elapsed_lastdown&elapsed_lastup=%elapsed_lastup&group=%group&groupid=%groupid&history=%history&home=%home&host=%host&iconofstate=%iconofstate&lastcheck=%lastcheck&lastdown=%lastdown&laststatus=%laststatus&lastup=%lastup&lastvalue=%lastvalue&linkprobe=%linkprobe&linkgroup=%linkgroup&linkdevice=%linkdevice&linksensor=%linksensor&location=%location&message=%message&nodename=%nodename&objecttags=%objecttags&parenttags=%parenttags&priority=%priority&probe=%probe&probeid=%probeid&programname=%programname&programversion=%programversion&sensor=%sensor&sensorid=%sensorid&serviceurl=%serviceurl&settings=%settings&shortname=%shortname&sitename=%sitename&statesince=%statesince&status=%status&systemdatetime=%systemdatetime&tags=%tags&time=%time&timezone=%timezone&uptime=%uptime

Note: If you receive any errors related to SSL Handshake while sending alert to Xurrent IMR, configure your SNI as below.

5. Select the notification template that you created in the last step as Notification Template while configuring your notification trigger.

5. PRTG Network Monitor is now Integrated with Xurrent IMR. Xurrent IMR will create an incident for each down alert and auto-resolve the incident when PRTG Network Monitor sends the up alert.