MS Teams Incoming Integration guide

In Xurrent IMR:

1. Navigate to Incoming Integration and select MS Teams webhook

2. Copy the webhook URL

In MS Teams:

1. Log in to your Microsoft Teams dashboard.
2. Navigate to the team you want to integrate and click on the three dots (...) next to the team name.

3. Select Manage Team from the dropdown menu.

4. Go to the Apps tab and click on 'Create an outgoing webhook'.

5. Enter the following details:

- Name: Provide a name for your outgoing webhook. (Avoid whitespace in the name field)

- Callback URL: Paste the webhook URL you copied earlier.

- Description: Write a brief description of the webhook.

- Profile Picture: Upload an image to represent the webhook (optional).

- Click Create to finalize the setup.

Use-case:

1. Non-Xurrent IMR users can create an Incident on Xurrent IMR by using this webhook name. i.e., if you name the webhook is 'Xurrent IMRWebhook', the command would look like this:

@ZendutyWebhook 'Incident Title'

2. The text after '@Xurrent IMRWebhook' will be the Incident title and summary.