20 Most used incident management tools in 2025
Every engineering leader knows downtime is expensive. Gartner estimates that even moderate outages cost thousands of dollars per minute, and data shows that structured postmortems can cut repeat incidents by 24%. In 2025, with cloud-native complexity, microservices sprawl, and remote-first teams, incident management software makes for all the difference between chaos and reliability.
The challenge most teams today face is too many alerts. According to reports, that get thousands of alerts per week, but only ~3% require urgent action. Now, that’s a very small percentage and the rest of the 97% of alerts are just noise. Noise creates fatigue, slows MTTR, and burns out your engineers which in turn add unfair on-call rotations or missing automation, and in the end, response breaks down.
That’s why modern SRE and DevOps teams don’t just want a tool that just alerts. They want an end to end incident management software that can filter signals, assign roles, automate response, and ensure learnings stick. Tools that combine on-call, AI, and retrospectives are now table stakes. A 2024 survey shows 65% of organizations are already using automation in incident management, with another 20% planning to adopt.
In this blog, we’ll be exploring top incident management tools in 2025 that help enterprises stay ahead of incidents with proactive prevention than firefighting incidents without any track. Here’s the shortlist of platforms that reliability teams actually trust in production. Xurrent IMR leads the pack as the AI-first incident management solution built to reduce noise, improve MTTR, and keep on-call humane.
List of top 20 incident management software in 2025
Why do teams need incident management software at all?
If you land on this blog, we’re sure you’re facing something like this:
Last time something broke at 2 AM and alerts were flying from five different tools, Slack was blowing up, nobody knew who was actually owning the incident, and the customer success team was already pinging for updates. By the time you found the right logs, half the team was awake and productivity the next day was gone.
That’s the gap incident management software fills. It gives you:
- A single place to route and prioritize alerts so you’re not chasing noise.
- Clear on-call ownership so everyone knows who’s responsible.
- Built-in comms, status pages, and stakeholder updates so engineers aren’t doubling as PR.
- Post-incident reports that actually get read and acted on, instead of rotting in Confluence.
At scale, you can’t duct tape this together with Slack and AlertManager alone. Modern teams want faster MTTR, fewer false alarms, and a process that doesn’t burn people out. Incident management software is how you get there or as we like to day, an end-to-end incident management software will help you foster a culture of reliability within your organization.
Top 20 best incident management software in 2025
Here’s the rundown of the top 20 incident management software tools that we're seeing SREs, DevOps, and IT ops teams actually rely on in 2025.
Whether you're looking to reduce downtime, streamline on-call rotations, improve SLA/SLO compliance, or just filter out alert noise; this list will help you quickly scan, compare, and decide which incident management solution deserves a spot in your toolbox.
1. Xurrent IMR | AI-native incident management tool for enterprise
- 💰 Starting price: Free plan available, paid plans from $5/user/month
- 🤖 AI-powered incident management software: Yes (ZenAI for context, RCA, and postmortems)
- 💻 Read Xurrent IMR reviews for more information
Xurrent IMR was built for engineering teams who are tired of juggling noisy alerts, messy handoffs, and endless firefights.
Where legacy tools focus on just alerting your engineers, Xurrent IMR integrates directly into the detect → orchestrate → resolve → improve lifecycle of incidents.
It fits into the cycle and helps your teams even learn after an incident is resolved by generating AI-postmortems that help reduce repeated incidents.
Key features of Xurrent IMR
Here’s what sets Xurrent IMR apart:
- Noise Reduction That Works: Intelligent suppression and context-rich alerting cut through the flood of signals, so engineers see only what matters.
- AI-Powered RCA: ZenAI surfaces root causes, builds incident timelines, and even generates auto-postmortems, saving hours of manual effort.
- Automate Incident Handing with Workflows: With Workflows, you can now set up automations like auto-resolving low-priority incidents after a set time, triggering a major incident flow that alerts leadership and escalates if an incident is critical, or kicking off a predefined runbook via webhook the moment a P1 hits.
- Human-Friendly On-Call: Customizable schedules, fair escalations, and seamless follow-the-sun coverage keep on-call rotations humane.
- ChatOps at the Core: Incidents spin up instantly in Slack or Teams, with role-based assignments and playbooks triggered in real time.
- Actionable Postmortems: Auto-generated reports feed action items straight into Jira or GitHub, ensuring learnings don’t rot in Confluence.
- Migration Made Simple: Xurrent IMR’s migration script makes it painless to move off PagerDuty, OpsGenie, or other tools in minutes.
- Enterprise-Ready: SOC 2 Type II, ISO 27001, and GDPR compliance ensure Xurrent IMR meets strict enterprise security needs.
#2. PagerDuty
- 💰 Starting price: Team plan from a whooping $29/user/month + add-ons
- 🤖 AI features: Yes (AIOps, event intelligence, automation
- 💻 Read PagerDuty review for more information
PagerDuty has long been the most recognized name in incident management software, but in 2025 it feels more like a legacy enterprise platform than a modern incident management solution. It delivers a deep feature set including on-call scheduling, escalations, AIOps, and ITIL-style workflows, but the trade-off is complexity, steep pricing, and a slower user experience compared to newer incident management tools.
Key Features
- Incident response software with AIOps and event intelligence
- On-call scheduling and complex escalation policies
- Integrations with monitoring and observability systems
- Built-in runbook automation and workflows
- Role-based permissions and enterprise compliance
#3. Atlassian OpsGenie
- 💰 Starting price: $9/user/month (Essentials plan)
- 🤖 AI features: Limited (basic automation, not modern AI incident management software)
- 💻 Read OpsGenie review for more information
OpsGenie has been Atlassian’s incident management solution for years, offering alert routing, escalation policies, and integrations with Jira. But in 2025, OpsGenie is approaching end of life (EOL), with Atlassian directing customers toward Jira Service Management instead. This makes OpsGenie a risky bet for teams looking for long-term reliability. While it still functions, investing in a tool that is being phased out is rarely the right move for modern SRE or DevOps teams.
Key Features
- On-call scheduling and escalation workflows
- Native Jira and Confluence integration
- Status page and stakeholder notifications
- 200+ integrations with monitoring and ITSM tools
- Multi-channel notifications: SMS, phone, mobile app, Slack, Teams
Insightful Blog About Incident Management and Reliability | Xurrent IMR BlogRohan Taneja
#4. Rootly
- 💰 Starting price: $25/user/month (Business plan)
- 🤖 AI features: Contextual incident summaries and automation inside Slack
- 💻 Rootly reviews on G2
Rootly is an incident management tool built directly into Slack. It helps engineering and SRE teams trigger incidents, assign responders, and generate timelines without ever leaving chat. As a Slack-native solution, Rootly works well for teams that want their incident response software embedded where conversations already happen. But outside Slack, its usefulness is limited compared to broader incident management systems software.
Key Features
- Incident declaration, escalation, and role assignments in Slack
- Automated timelines and postmortems
- Integrations with Jira, GitHub, and cloud monitoring tools
- AI-generated incident updates and summaries
- Prebuilt workflows for common incident response playbooks
#5. incident.io
- 💰 Starting price: Free tier, paid from $19/user/month
- 🤖 AI features: Basic summaries and automation in Slack
- 💻 Best for: Teams handling frontline/L1 incidents inside Slack
incident.io is a Slack-native incident management tool that focuses on lightweight workflows, on-call, and status pages. It shines for L1 support teams and customer-facing incidents where speed of communication matters more than deep integrations or ITSM rigor. While it’s polished and fast in Slack, it lacks the depth expected by SRE and IT operations teams who need advanced automation, reliability analytics, or enterprise-grade ITSM alignment.
Key Features
- Slack-based incident declaration, escalation, and timelines
- On-call add-on with schedules, escalations, and routing
- Postmortems, status pages, and stakeholder updates
- Mobile app for acknowledgements and quick response
- AI summaries of Slack channels and incident updates
Key Features to Look For in 2025 Incident Management Software
Not all incident management tools are created equal. Some act as little more than alert routers, while others function as complete incident management solutions that help teams cut downtime, reduce alert fatigue, and scale incident response. If you’re evaluating incident response software in 2025, here are the features that matter most:
1. Noise reduction and smart alert routing
The best incident management software filters the signal from the noise. SREs report thousands of alerts every week, but only a small percentage require action. Look for AI incident management software that uses correlation, deduplication, and prioritization to keep engineers focused on the real issues.
2. On-call management that works for humans
Fair on-call rotations, clear escalation paths, and “follow the sun” coverage are critical. Good incident management tools make scheduling simple, swaps painless, and escalation rules transparent.
3. Native ChatOps integration
Incidents don’t happen in dashboards, they happen in Slack or Microsoft Teams. Modern incident management solutions plug directly into chat, creating war rooms, assigning roles, and logging timelines automatically.
4. Stakeholder communication
The right incident management software doesn’t just alert engineers. It also updates customers and executives with automated status pages and templated comms. That way, SREs fix incidents instead of writing “we’re working on it” emails.
5. AI-powered root cause context
In 2025, incident response software should do more than page people. AI-driven incident management software surfaces related logs, metrics, and dependencies, and even suggests possible root causes. The faster you get context, the lower your MTTR.
6. Postmortems that reduce repeat incidents
Every incident should end with learning. The best incident management tools include structured postmortem templates, action item tracking, and integrations into Jira or GitHub. That way, fixes actually happen, and repeat incidents go down over time.
7. Integrations with tools you already use
Your incident management solution should fit seamlessly into your stack including observability platforms (Datadog, Grafana, Prometheus), ticketing systems (Jira, ServiceNow), and deployment tools. Without that, you’re stuck copying data between silos.
7. Integrations with tools you already use
What is incident management software?
Incident management software helps SRE, DevOps, and IT teams detect, respond to, and resolve outages faster. It centralizes alerting, on-call scheduling, escalation policies, communications, and postmortems to reduce downtime and improve SLO/SLA performance.
Which is the best incident management software in 2025?
The “best” depends on team size, stack, and compliance needs. Modern SRE/DevOps teams favor lightweight, AI-assisted incident management tools with deep integrations; ITSM-heavy orgs often choose platforms aligned to ITIL processes. This guide compares pricing, features, and who each tool fits.
What are must-have features in incident management tools?
Look for on-call scheduling, alert routing and deduplication, escalation policies, ChatOps, service catalogs, runbooks, post-incident reviews, status pages, SLO tracking, and AI features for correlation, summaries, and root-cause suggestions.
What’s the difference between incident management tools and incident response software?
Incident management covers the entire lifecycle—detection, response, communication, and learning—while incident response software often focuses on triage and remediation. Many modern platforms combine both.
Is there free incident management software?
Yes. Several vendors provide free tiers for small teams or hobby projects. Expect limits on users, integrations, or advanced features like AI, reporting, or compliance exports. Evaluate upgrade paths and long-term pricing before committing.
How does AI improve incident management?
AI reduces alert fatigue via correlation, highlights probable root causes, generates incident timelines, and drafts postmortems. The outcome is faster MTTR, fewer repeat incidents, and less manual toil during high-pressure incidents.
What metrics should teams track—SLA, SLO, MTTR?
Core metrics include MTTA, MTTR, incident count and recurrence, SLO burn rate, SLA adherence, and false-positive rates. Tie these to severity levels and services to prioritize reliability work where it matters most.
What’s the difference between ITSM tools and incident management software?
ITSM suites (e.g., change/problem/asset management) include incident modules but often feel heavy. Dedicated incident management software is faster for on-call, alert routing, ChatOps, and postmortems; many teams integrate both through Jira/ServiceNow connectors.
Which incident management tools integrate with Slack, Jira, and GitHub?
Most modern platforms integrate with Slack or Microsoft Teams for ChatOps, plus Jira, GitHub, and CI/CD. Check for two-way sync, issue auto-creation, and the ability to run workflows from chat.
How do I choose the best tool for my team?
Map needs first: team size, budget, stack, compliance, and where you sit on the ITIL ↔ cloud-native spectrum. Shortlist tools that match your integrations, AI needs, and pricing model. Run a 2–3 week trial with real on-call traffic before deciding.
Do incident management platforms support compliance and reporting?
Yes. Look for audit logs, templated postmortems, SOC2/ISO-friendly exports, PI-redaction, and status page history. Regulated industries often need role-based access and evidence trails for change and incident reviews.
Can incident management software reduce downtime costs?
By cutting detection time, filtering noise, and standardizing response, teams acknowledge faster and resolve sooner—reducing user impact and SLA penalties. Clear postmortems then prevent repeats, compounding savings over time.
Finally, look for incident management software that grows with your team. Pricing should be transparent, ideally per user rather than per incident, so you can plan for scale without surprise bills.
Xurrent named a Market Leader in Research In Action’s Vendor Selection Matrix™ for IT & Enterprise Service Management Solutions
Xurrent earns #1 rankings in customer satisfaction, price vs value, and recommendation index in Research In Action's global ITSM/ESM Vendor Selection Matrix report.
