All information in the Service Desk console now gets presented in the preferred language of the service desk analyst whenever possible. The information that can appear in the Service Desk console and which organizations can translate is:
- Support domain — title and description
- Service category — name and description
- Service — name and description
- Service instance — name and description
- Request template — subject, registration hints, instructions and note
- Knowledge article — subject, description, instructions
These field values can be translated into the preferred languages of the service desk analysts in the ‘Translations’ section of the Settings console.
Making it possible for the service desk analysts to work within the Service Desk console in their preferred language can be a big plus for multi-lingual help desks, especially in countries where organizations are legally obliged to give their employees software tools that they can use in any of the official languages of that country.
A Letter From Our CEO: What I've Learned, What I Believe, and Where We're Headed Together
When I joined Xurrent as CEO in February, I made a commitment to myself before I made any commitments publicly: I would listen before I led. I would get in front of customers, sit down with our partners, and spend real time with the incredible team that built this platform — before I said a word about where I thought we were going.
Xurrent named a Market Leader in Research In Action’s Vendor Selection Matrix™ for IT & Enterprise Service Management Solutions
Xurrent earns #1 rankings in customer satisfaction, price vs value, and recommendation index in Research In Action's global ITSM/ESM Vendor Selection Matrix report.