The Reliability Partner for
1000+ Global Companies
Our commitment to reliability aligns with yours. With Xurrent IMR, customers have seen at least 60% reduction in MTTA & MTTR, resulting in improved productivity.
Customers show us love as we build together
Xurrent IMR’s platform continuously adapts, offering new features and improvements to stay ahead.
“The out-of-the-box optimization model exceeded all expectations. Working with Xurrent has been smooth.”
“I am very impressed with the workflows in Xurrent. They are mighty and intuitive…”
But thanks to you guys, I was able to sleep peacefully when I was working with Fi because of @zenduty. @ankurrawal1987 a suggestion Sleep early man until it's on fire😀
I've been using Zenduty for a while now, and it has truly transformed the way our team handles incident management. The real-time notifications are a game-changer, ensuring that the right people are alerted immediately when something goes wrong. The on-call scheduling and escalation policies are super flexible and easy to set up, which has significantly reduced our response times.
After using Zenduty for almost a year, I'm genuinely impressed. Its seamless integration with our existing systems is a major plus – it's like it was tailor-made for our setup. The interface is user-friendly; I got the hang of it quickly, and the custom alerts are spot on, cutting down on unnecessary noise...Overall, it's streamlined our processes and made incident management much more manageable.
All (infrastructure downtime) alerts by default go to DevOps receiver … which trigger SMS and a phone call to the concerned on-call developer based on the configuration provided. (Zenduty) ... is pretty intuitive with great support and configuring them with escalation policies is a piece of cake.
Easy to configure, intuitive platform that triggers alerts from our monitoring tools such as Datadog, AWS Cloudwatch, GCP, etc, and helps us respond to incidents faster.
Zenduty helps the team keep a track of weekly occurring, re-occurring issues, we design the on-call schedule on the tool to escalate the alerts to the on-call engineer and provide us with a robust interface to manage the incident within Slack, which is our team communication channel. And lastly, the MTTA and MTTR are recorded and visualized on the tool, to help us compare the actual and target numbers for improvements. We are happy to pay for on-call tools because the value this tool adds for our engineers and customers is much higher than the money.
Zenduty serves as a command and control center for our DevOps/incident management functions. Over time, we have deployed a whole bunch of monitoring services through AWS, Datadog, GitHub, Monit, Python scripts, etc, and it has become quite a challenge to centralize the alerts and act upon them. Zenduty gives a clean way of pulling together these alerts, classifying them, assigning them, acting on them and then sending out updates.
Zenduty is incredibly user-friendly, allowing teams to navigate and utilize its features with ease. It supports a wide range of functionalities, from real-time alerts to detailed analytics, covering all aspects of incident management. Additionally, its seamless integration with various tools and services, ease of implementation, and great customer support ensure a streamlined workflow and frequent use.
What I like best about Zenduty is how it simplifies incident management. It brings all communication and actions related to incidents into one place, making it easy for our team to collaborate and respond quickly. The integration with other tools is seamless, and the automation features help us resolve issues faster. Plus, the analytics and reporting capabilities allow us to learn from past incidents and continuously improve our processes. Overall, Zenduty makes managing incidents a lot more efficient and less stressful.
Zenduty has been great so far in terms of delivering meaningful alerts to the right person quickly, which has also improved our uptime significantly. We did not face any challenges with the onboarding, and received great support from everyone in the team - further reducing our friction while moving to Zenduty. The turnaround for most of our requests was super quick and the team was very helpful while resolving our queries!
What sets Zenduty apart from other big players in incident management is the level of interaction. If I write a query on Zenduty’s support channel, I know for a fact someone is going to come back and talk to me, and it's very reassuring to know that my requests aren't going into a black hole.
IndiaMart currently has over 152,000 paying subscribers who make up 95% of the revenue. This makes it very important for the company to deliver an uninterrupted online experience as it directly impacts the subscriber experience and hence the revenue. Our most important KPI is to ensure uptime of all production websites and without Zenduty, we can not do this. Zenduty plays a vital role in maintaining uptime of our websites by providing alerts timely.
Explore Xurrent IMR in Action: Interactive Demo
Experience Xurrent IMR's capabilities firsthand with our interactive product walkthrough. Navigate through key features and witness the impact of proactive incident resolution—all in a guided, hands-on environment.
Razorpay Reduces Incident Management Costs by 60% with Xurrent IMR
Discover how forward-thinking companies use Xurrent IMR to reach their reliability goals.
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Be Prepared for Incident Response with Xurrent IMR
Your robust incident management and alerting platform. Organizations have experienced reduced alert fatigue with over 60% reductions in MTTA & MTTR while experiencing growth.