Update Customer Representatives with Automation Rules
Since the previous release the customer representative(s) can see all requests and dashboards related to an SLA in Xurrent Self Service. It is now also possible to update customer representatives in an SLA using automation rules. Service providers can use this to automatically add (or remove) persons (such as account managers of a customer) as customer representatives to the SLAs related to that customer, for example.
A Letter From Our CEO: What I've Learned, What I Believe, and Where We're Headed Together
When I joined Xurrent as CEO in February, I made a commitment to myself before I made any commitments publicly: I would listen before I led. I would get in front of customers, sit down with our partners, and spend real time with the incredible team that built this platform — before I said a word about where I thought we were going.
Xurrent named a Market Leader in Research In Action’s Vendor Selection Matrix™ for IT & Enterprise Service Management Solutions
Xurrent earns #1 rankings in customer satisfaction, price vs value, and recommendation index in Research In Action's global ITSM/ESM Vendor Selection Matrix report.