Insights & updates from our experts
It is now possible to display a placeholder text in a rich text field of a UI extension. A placeholder text is typically used to make it easier for users to understand what to fill out in a field when it is still empty.
The data-placeholder attribute can now be included in the HTML of a UI extension to specify the text that should be displayed in a rich text field when it is empty. For example:
<div class=”row vertical”>
<label for=”specs” title=”Specifications”>Specifications</label>
<div id=”specs” class=”rich-text” data-placeholder=”Enter the specifications here…”></div>
</div>
The placeholder of a rich text field can also be set using JavaScript:
$(‘#specs’).placeholder(‘Enter the specifications here…’);
It is even possible to present a placeholder in the Note field. This can be done by including the following JavaScript:
ITRP.field(‘note’).placeholder(‘Describe your request here…’);

How Long Should ITSM Implementation Really Take in 2026?
Most vendors will tell you ITSM implementation takes six months to a year — but modern, configuration-first platforms have rewritten the math entirely. See what real implementations look like in 2026, and why a long rollout is now a choice, not a given.







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