Satisfaction Displayed for Completed Requests
An extra column has been added to the views that can contain completed requests. This column shows the satisfaction feedback that was received from the requester. A green thumbs up icon is displayed when the feedback was positive; a red thumbs down icon is presented when the feedback was negative.
Apart from the views in Records console that show completed requests, this column has also been added to the view in the Service Desk console that lists the previously submitted requests of the selected user.
There, the extra columns is expected to be especially useful for service desk analysts when they are picking up a new call. This column provides an almost instantaneous overview of how satisfied the caller has been with the way that his or her requests were handled in the past.
A Letter From Our CEO: What I've Learned, What I Believe, and Where We're Headed Together
When I joined Xurrent as CEO in February, I made a commitment to myself before I made any commitments publicly: I would listen before I led. I would get in front of customers, sit down with our partners, and spend real time with the incredible team that built this platform — before I said a word about where I thought we were going.
Xurrent named a Market Leader in Research In Action’s Vendor Selection Matrix™ for IT & Enterprise Service Management Solutions
Xurrent earns #1 rankings in customer satisfaction, price vs value, and recommendation index in Research In Action's global ITSM/ESM Vendor Selection Matrix report.