Many organizations customize the information they include in the email notifications that Xurrent generates on their behalf. For example, an external service provider may include the name of the customer organization in the email notification that is generated when a request is assigned to a team.
Figuring out what data can be included in the Subject or Body of an email notification could be a little cumbersome. In addition, administrators need to add such fields using their exact syntax. This has been made a lot easier.
Administrators can now simply type two curly brackets {{ in the Subject or Body of an email template. This causes the complete list of available fields for the email template to pop up. Selecting one causes the field to be added to the template in the correct syntax.
Xurrent named a Market Leader in Research In Action’s Vendor Selection Matrix™ for IT & Enterprise Service Management Solutions
Xurrent earns #1 rankings in customer satisfaction, price vs value, and recommendation index in Research In Action's global ITSM/ESM Vendor Selection Matrix report.
Managing risks and delivering successful AI-driven outcomes at the Service Desk
Discover how IT leaders can navigate AI risks and achieve successful outcomes at the service desk. Learn strategies for cost control, robust security, and minimizing AI hallucinations to deliver measurable ROI. Download the Gartner report for deeper insights.