Some people already noticed the filter icon that is now visible in the header of the views within the Records console. When a user clicks on this icon, the filter options for the view are provided.
The list of available filters varies depending on the view. After selecting one of the filters, the user is offered a list of valid options from which one or multiple can be selected. Once a filter has been applied, it is possible to add more filters by selecting the ‘Add Filter’ option again.
What is especially powerful is the ability to combine these new filters with a free text filter. This can be done by adding one or more keywords in the Search box.
This ability to define very specific filters should make it easier for people to work on a specific subset of records.
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When I joined Xurrent as CEO in February, I made a commitment to myself before I made any commitments publicly: I would listen before I led. I would get in front of customers, sit down with our partners, and spend real time with the incredible team that built this platform — before I said a word about where I thought we were going.
Xurrent named a Market Leader in Research In Action’s Vendor Selection Matrix™ for IT & Enterprise Service Management Solutions
Xurrent earns #1 rankings in customer satisfaction, price vs value, and recommendation index in Research In Action's global ITSM/ESM Vendor Selection Matrix report.