Standard Integrations

Out-of-the-box, the Xurrent service provides a complete single sign-on integration for Microsoft’s SAML 2.0-compliant Active Directory Federation Services (AD FS).

Utilize Alert Rules to direct Azure alerts to specific users and teams, ensuring prompt action on critical notifications.

Streamline incident management as IMR routes Dynamics cases via email, SMS, and more, ensuring efficient communication.

The Xurrent Intune Connector provides a configurable integration between Microsoft Endpoint Manager (Intune) and the Xurrent configuration management database (CMDB).  By default, this connector takes the discovered data from Intune about devices, as well as the software that is installed on them, and uses it to keep the Xurrent CMDB up to date.  Right out of the box, the Xurrent Intune Connector also maintains the link between the configuration item records of the device and the person records of their users.

Download the factsheet for more information. The Microsoft Endpoint Manager App is provided by our partner QRatify.

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Microsoft has integrated Entra ID ( formerly Azure Active Directory) with Xurrent to enable single sign-on for their Xurrent users.  The tutorial that Microsoft prepared for this offers detailed configuration instructions.

This standard integration can also be used to automate provisioning.  It makes it easy for organizations that use Azure Active Directory to populate Xurrent with their employee data and to maintain this data in Xurrent in a fully automated fashion. The Xurrent integration app is available for download from the Azure Marketplace.

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The Xurrent Power BI Connector makes it easy for organizations to make their Xurrent data available in Microsoft Power BI to build highly customized reports and dashboards.  The Xurrent data can then be combined with data from other sources, such as the organization’s PABX to allow an average hold times report to be included on a service desk dashboard.

The Xurrent SCCM Connector provides a configurable integration between Microsoft System Center Configuration Manager (SCCM) and the Xurrent configuration management database (CMDB).  By default, this connector takes the discovered data from SCCM about PCs and servers, as well as the software that is installed on them, and uses it to keep the Xurrent CMDB up to date.  Right out of the box, the Xurrent SCCM Connector also maintains the link between the configuration item records of the PCs and the person records of their users.

Improve incident resolution times by connecting Teams to IMR for seamless alert management and team coordination.

Streamline database monitoring by integrating MongoDB Atlas with Zenduty for instant incident alerts and notifications.

Improve resolution time with detailed context around Monitis alerts, enabling quick triage and effective remediation.

Transform your network monitoring experience—IMR helps your team respond faster to NS1 alerts with confidence and clarity.

Improve resolution efficiency with automated incident updates, notes, and task assignments for Nagios alerts.

The access management solution from NetIQ provides a standard connector for Xurrent customers.  This connector can be downloaded from the NetIQ Connector Catalog.

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Maintain application uptime with real-time alerts and automated escalation for New Relic incidents via IMR.

Ensure critical alerts are routed effectively by integrating New Relic workflows with IMR for targeted incident management.

With the Xurrent Nexthink Connector, organizations that use Xurrent as well as the Nexthink solution, can automatically keep their Xurrent CMDB up to date with asset data discovered by Nexthink and generate a new request in Xurrent when an employee has a negative experience on a Nexthink-managed device.  Download the Xurrent Nexthink Connector datasheet for more information about this integration, or watch the video to see the benefits of the integration in action.

Simplify alert management with IMR's integration, ensuring rapid response to NodePing downtime alerts.

The Xurrent OCS Client Management Connector allows an organization to integrate Xurrent's enterprise service management tool with the power of the OCS Inventory (OCSInventory) asset management software. Download the Integration OCS datasheet.

ONEiO allows you to easily establish integrations with the service management applications that are included in the supplier network and ecosystem.  The list includes managed service providers like IBM, Fujitsu, TCS, CGI and many more. In conjunction with ONEiO, Xurrent uniquely delivers full SLA tracking and full visibility of provider performance, which other vendor solutions would fail to capture.

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Simplify network monitoring with IMR, turning Observium alerts into actionable incidents for your team to resolve swiftly.

Okta is an identity and access management solution.  Okta is already pre-integrated to provide secure single sign-on for Xurrent customers.  This integration has an Okta Verified Provisioning (SCIM) Certification, which means that it can be used to automate the maintenance of an organization’s employee information in Xurrent.  More information about using Okta to automate the provisioning of people data can be found on the Xurrent Developer website.

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Organizations that use OneLogin can give their users seamless access to Xurrent through OneLogin’s standard SAML-based single sign-on integration.

The OneLogin SSO integration supports the Just-in-Time (JIT) End User Access Provisioning functionality of the Xurrent service.

Open Raven provides data security visibility and compliance for the cloud by discovering, classifying, and monitoring company data. The Xurrent Open Raven integration uses REST APIs to communicate Open Raven event data directly into Xurrent, allowing teams to easily prioritize and quickly assign next steps for identified issues. Learn more about this out-of-the-box integration from the Xurrent Open Raven integration datasheet.

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Keep your applications running smoothly—automate incident creation from Open Distro alerts, ensuring no alert goes unnoticed.

Maximize uptime with IMR's integration—turn OpsDash alerts into swift actions, ensuring your team is always in the loop.

Stay responsive—IMR's outgoing webhooks ensure your applications receive crucial incident notifications, helping your team act quickly.

Optimize PRTG alerts with Zenduty. Route, escalate, and resolve network issues swiftly using full alert context.

Keep your team in the loop—IMR delivers Panopta alerts through various channels like email, SMS, and calls, ensuring prompt awareness and action.

Stay informed—Papertrail alerts through various channels, including email, SMS, and voice calls, so your team can respond promptly.

Keep your team updated on downtime and resolve issues faster—stay on top of performance!

Pingometer’s downtime alerts + IMR's quick response mean your website stays up and running. Be proactive, not reactive!

Monitor your APIs effortlessly! Postman Monitor and IMR work together to keep your team informed and ready to resolve issues.

IMR's Prisma Cloud integration helps route, escalate, and resolve alerts efficiently across on-call channels with full incident context.

Route, escalate, and auto-resolve incidents, delivering full alert context and real-time collaboration across teams.

Xurrent IMR integrates with Pulsetic to route uptime alerts to the right teams, ensuring fast, informed incident resolution.

IMR's Raygun integration enhances issue resolution by quickly detecting and diagnosing software problems

IMR with Redash streamlines data-driven decisions by connecting, visualizing, and alerting on data sources.

IMR's integration with Redgate SQL Monitor optimizes SQL Server management by alerting Ops teams to issues across any hosting environment.

RightAnswers becomes an integral part of the Xurrent service when the integration with this KCS-verified knowledge management solution is activated.  This integration is available to organizations that use RightAnswers in the cloud, as well as customers with an on-premise RightAnswers environment.

IMR integrates with Rollbar to offer real-time error notifications and debugging, streamlining developer response

Xurrent IMR's Runscope integration enhances API stability by providing real-time monitoring, testing, and debugging alerts for quick resolution.

The Xurrent Export Monitor includes a few features specifically for organizations that use SAP BusinessObjects Business Intelligence (SAP BI).  These features make it easy to automate the daily import of their Xurrent data into SAP BI.

SSO Easy provides seamless cloud-based single sign-on access for its users to Xurrent.

The Xurrent SailPoint Connector makes it possible for organizations to make standard requests available in their Xurrent Self Service portal for all access requests concerning the organization’s application services.  This ensures that the enterprise employees do not need to access a different portal to submit access requests.  The standard requests in Xurrent ensure the necessary approvals are gathered before telling SailPoint IdentityNow to provision the approved access.  More information about this advanced ITSM – IAM (Identity Access Management) integration can be found in the Xurrent SailPoint Connector product brochure.

Xurrent IMR's Scout integration delivers alerts on performance issues like N+1 queries and memory bloat, ensuring proactive incident management.

Xurrent IMR integrates with Sematext to centralize monitoring, logging, and anomaly detection, boosting performance and analytics insights.

Zenduty's Sensu integration ensures comprehensive monitoring of cloud environments, servers, and applications for timely incident response.

Xurrent IMR's Sentry integration accelerates error resolution by providing real-time crash monitoring and deep diagnostic insights.

Xurrent IMR enhances Server Density's capabilities by swiftly routing server and website monitoring alerts to the appropriate teams.

The standard ServiceNow integration makes it easier for Xurrent customers to work together with organizations that use ServiceNow.  With this integration in place, ServiceNow requests and incidents can be passed to Xurrent as requests, and Xurrent requests can be passed to ServiceNow as either requests or incidents.  Because this integration is based on the Xurrent Integration Service it is fully customizable.

Customers that need to connect multiple ServiceNow instances can also use this standard integration.  It allows them to effectively outsource the hosting, monitoring, support and maintenance of the interfaces between the ServiceNow instances.  The added advantage of using this integration to connect ServiceNow instances is that it makes Xurrent ‘s advanced SLA reporting available.  As soon as the integration is activated, it automatically starts to track the level of service that the organizations provide to each other.

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Xurrent IMR's integration with ServiceNow streamlines IT service management by ensuring timely incident response and support for large-scale operations.

Zenduty integrates with SignalFx for enhanced real-time monitoring and predictive analytics, boosting cloud environment management.

Zenduty's Site24x7 integration ensures immediate alerts and detailed context for website, email, and web app issues.

The Slack app makes it possible to create a new request in Xurrent from Slack, a messaging program for business. This can make it easier for the customer support team to register a request when the conversation with the customer had already started within Slack. It can be installed from the Xurrent App Store.

Enhance real-time communication with Zenduty's Slack Incident Command integration, allowing instant incident alerts in Slack channels.

IMR Slack Outgoing Webhook integration triggers incident creation from Slack channel messages.

Activating the Social Intents conversion popup on the Xurrent Self Service homepage makes it possible for enterprise employees to start a chat conversation with a human agent.   The organization’s service desk analyst can then pick up the chat conversations in the web dashboard of Social Intents.  Alternatively, they can use the chat interface of Microsoft Teams or Slack if that is what their team is more comfortable with.

The Sophie Virtual Assistant provided by Stefanini is a standard integration that can be installed from the Xurrent App Store. Sophie can provide 24/7 first-level support to help end users navigate Xurrent through voice interaction, open and consult requests, look for relevant knowledge articles, or transfer them to a human support agent, directly from Xurrent Self Service.

Splunk integration enables efficient monitoring and analysis of big data, ensuring actionable insights from machine-generated sources.

Use Slack legacy mode for a smooth transition during UI integrations, ensuring continuous monitoring and alerts.

Xurrent IMR's StatHat integration quickly alerts you to custom stat changes, optimizing tracking and response strategies.

Status Pages by Xurrent is a status page and incident communication platform designed to keep end-users informed about system outages, downtime, and scheduled maintenance.

StatusCake integration ensures robust monitoring with quick setup, enabling faster alerts and resolutions.

Integrate Xurrent IMR with StatusPage for a quick setup of your custom status page, enhancing communication during incidents.

StatusPage integration enables swift creation of custom status pages, ideal for web infrastructures and SaaS platforms.

Xurrent IMR integrates with Sumo Logic to enhance logs and metrics management with secure, real-time analytics for modern app insights.

Xurrent IMR's Sysdig integration offers a unified solution for cloud-native visibility and security, supporting Kubernetes, Prometheus, and Falco.

The Xurrent TOPdesk Connector lets organizations that use Xurrent connect with customers and providers that use TOPdesk software. This integration allows for requests, changes, attachments and other data to be transferred between both organizations, enabling employees to work from a single source without switching between platforms.

Xurrent IMR integrates with ThousandEyes to monitor network infrastructure and map Internet performance efficiently from a SaaS platform.

The Helpdesk Button running on Tier2Tickets software is a physical USB button, customizable hotkey or desktop icon, that improves end-user experience through a streamlined and automated way to submit a support ticket. With this integration, clicking the button generates a self-diagnosing report with every ticket, that is automatically entered in Xurrent.

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Xurrent IMR's Updown.io integration ensures reliable uptime monitoring, quickly alerting you when your website is down or unresponsive.

Xurrent IMR's integration with Uptime Kuma enhances self-hosted monitoring by alerting you immediately when a service goes down.

Xurrent IMR's Uptime.com integration delivers reliable monitoring and instant alerts for website and server uptime, ensuring peak performance.

Zenduty integrates with UptimeRobot to monitor uptime and response times, ensuring quick alerts during downtime.

Uptrends integration boosts monitoring efficiency by tracking website uptime, performance, and multi-step transactions for enhanced reliability.

Wavefront provides cloud monitoring and analytics that reduce downtime and boosts performance.

Xurrent service management and messenger applications work together and allow the customer and end users simple and highly efficient communication with the Xurrent service organization. Download the datasheet for more information. Contact our partner Autommate for more information.

To help with website, server and uptime monitoring and ensure you are online and performing fast use Wormly's services.

Zabbix is a popular open source service for monitoring IT components, like servers, networks, virtual machines and cloud services.

Zendesk integration enhances customer support by unifying ticketing and live chat for faster, data-driven service resolution.

Zendesk integration enhances customer support by unifying ticketing and live chat for faster, data-driven service resolution.

Xurrent IMR's ServiceDesk Plus integration streamlines ITSM by combining service desk capabilities with asset management and multi-department support.

Zoom integration enhances team communication by facilitating efficient alerts and coordination through video conferencing and chat.

The miniOrange single sign-on solution provides easy and seamless access to numerous enterprise resources, including Xurrent, with one set of credentials.

The automator from techwork makes it easy to create and automate advanced workflows in Xurrent that involve other applications.  Find out more on the techwork website.

The scripts of techwork’s directory integration have been refined several times.  Automatic enabling and disabling of staff members, protection of employees, team maintenance and site imports are just some of the feature.  Find out more on the techwork website.

A fully automated ‘normalized’ reporting database.  Data can be used instantly, to gain insights using Microsoft Power BI, Excel Power Query, etc.  Find out more on the techwork website.

Add a self service webshop to makes it easer for end users to submit orders and to streamline the Request Fulfillment process.  Find out more on the techwork website.

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