Standard Integrations

The 2Grips integration platform is a very powerful and intuitive setup in order to automatically extract data in CSV, XLSX or directly connect Xurrent and other ESM/ITSM/Solutions and or Discovery solutions like Lansweeper. 2Grips is offering their Integration Platform as as-a-service, including the hosting and daily support so you can focus on supporting your business. Contact 2Grips for more information.

Use the API to send alerts from any system and manage alert triggers and resolutions efficiently.

Integrate AWS CloudTrail for auditing, security monitoring, and operational troubleshooting. Track user activity and API usage across your AWS infrastructure.

Integrate Amazon CloudWatch for monitoring and management, built for developers, SREs, IT managers, and system operators.

Integrate Amazon CloudWatch for monitoring and management, built for developers, SREs, IT managers, and system operators.

Integrate AWS GuardDuty for continuous security monitoring to identify unexpected, unauthorized, or potentially malicious activity in your AWS environment.

Integrate AWS Security Hub for cloud security posture management, best practice checks, alert aggregation, and automated remediation.

Integrate Alerta for scalable monitoring, written in Python. Configure alerts from any source, correlate, de-duplicate, and access via API.

Integrate Alerta for scalable monitoring, written in Python. Configure alerts from any source, correlate, de-duplicate, and access via API.

Integrate Amazon EventBridge for serverless, event-driven architectures. Connect application components for scalable, loosely coupled, distributed systems.

Integrate Anodot to detect and group anomalies across silos, enabling real-time identification and resolution of business incidents.

Integrate AppBeat for proactive monitoring of your online services, allowing you to react before issues impact your users.

Integrate AppDynamics to monitor applications, infrastructure, and servers in one platform, with real-time insights to enhance app performance.

Integrate AppOptics to monitor applications, infrastructure, and servers in a single platform.

Integrate AppSignal APM for error tracking, performance monitoring, dashboards, host metrics, and alerts. Built for Ruby, Elixir, Node.js, and JavaScript.

Integrate Atatus for deep insights into app performance issues and crashes with comprehensive performance monitoring and error tracking.

The integration with Atlassian Jira using the Xurrent Integration Service is available for development teams that use Jira Software to work on the requests for bug fixes and enhancements that are assigned to them in Xurrent.  It is also available for organizations that use Jira Service Desk to forward incidents to a service provider organization that works in Xurrent.  This integration is available, as part of the Xurrent Integration service, for customers with an on-premise Jira environment, as well as for those that use Jira in the cloud.

An out-of-the-box integration with Atlassian Jira is also available from the Xurrent App Store. This basic integration, created by Expertize, is  configured within minutes and free for all Xurrent users. It maps Xurrent service instances with Jira projects and creates issues in Jira for requests that are created in Xurrent. Status changes of these requests are not maintained over the integration, but communicated as notes.

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AutomMate is a web-based platform that is developed to create an automation or integration process that is easy to use by all types of users regardless of technical level. AutomMate offers the ability to integrate Xurrent with other applications using ready-to-use Xurrent Market Place bots or custom automation. Watch the video for a quick overview of AutomMate’s integrations for Xurrent and browse the Xurrent solutions on the AutomMate website to learn more.

The Azure DevOps app creates a bidirectional connection between Xurrent and Azure DevOps. Requests, workflows, and tasks can be transferred to DevOps, where they are registered as work items.  New comments or status updates are also transferred to the work item as comments.  Comments created in these work items in DevOps are transferred to the original ticket in Xurrent.  The app can be installed from the Xurrent App Store by pressing the Add button on the app tile, and then filling out the details in the configuration tab.

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The Xurrent BMC Client Management Connector gathers a subset of the BCM asset data  and creates a corresponding data structure in the Xurrent CMDB. Whenever any of the assets or their attributes change in the BMC Client Manager, the Xurrent CMDB is updated. The connector is configurable, so that only certain types of assets are considered for synchronization. More information about this integration is available in the Xurrent BMC Client Management Connector datasheet.

The integration with BMC Helix ITSM is provided by the Xurrent Integration service.  This managed integration makes it possible for Xurrent customers to collaborate with external service providers that use BMC Helix ITSM.  Because the integration is provided as-a-service, the costs of building, hosting, monitoring and maintaining it are eliminated.  This integration also makes it easier for large enterprises to gradually migrate from BMC Helix ITSM to Xurrent.  Once all support groups have moved off of BMC Helix ITSM, the integration can be switched off.

A standard integration with the cloud-based BMC Remedyforce solution is hosted on the high-availability infrastructure of the Xurrent Integration service.  It is hosted, monitored and maintained for organizations that want to work together with external service providers that are using Remedyforce.

The Xurrent Baramundi Unified Endpoint Management Connector allows an organization to integrate Xurrent's enterprise service management tool with the power of the Baramundi Unified Endpoint Management software. Download the Xurrent Baramundi Unified Endpoint Management Connector datasheet for more information.

Integrate Bitbucket for context alerts on code pushes, pull requests, issues, and comments. Trigger new incidents for new issues to stay informed.

Integrate Bugsnag to monitor application stability and make data-driven decisions on building features or fixing bugs.

CC4ALL is a Webchat widget that can be added to the Xurrent Self Service homepage. It allows live chat with skill based chat routing to agents. Chat conversation can be started pro-actively with predefined triggers and it allows for automatically recording chat conversations. The CC4ALL chat app can be installed from the Xurrent App Store after obtaining a URI and a CC4ALL reference from the app’s developer, ContactCenter4ALL.

Integrate Centreon for AIOps-ready, business-aware IT monitoring, ensuring performance excellence across complex, Cloud-to-Edge infrastructures.

Integrate Checkly to monitor the performance and correctness of API endpoints and key site transactions from a single, simple dashboard.

Click4Assistance is a webchat app that is available from the Xurrent App Store. This app, which features an AI-powered chatbot called Coni, is aimed especially at the UK market. There, it has gained traction as an ISO 27001 and (UK) GDPR compliant tool for businesses, public services, local authorities, and more. The app can be installed in just a few clicks, but an account_ID must first be acquired from Click4Assistance.

Integrate CloudAMQP to manage RabbitMQ and LavinMQ servers in your preferred cloud. Monitor queues and receive alerts on performance anomalies in your applications.

Integrate Conference Bridge to add call details to incidents. Configure through Outgoing s under your team’s service, and complete the setup.

ConnectNow is a web-based chat system, designed for service-oriented support organizations that want to offer their customers a chat interface that they can use to obtain support from humans.  This video provides a quick overview of the integration between ConnectNow and Xurrent.

Conversed.ai delivers a full-service platform for managing conversational interactions with end-users in an automated way using AI, with an optional handover to live agents. Conversed.ai is integrated with the Xurrent service and as such can use information stored in Xurrent in the conversations. Read more about this integration in this blog post.

Integrate Coralogix for ML-powered log analytics and cloud security insights, helping improve system stability and accelerate version delivery without excess noise.

Integrate Crashlytics Fabric for crash reporting, application logging, online review, and statistical analysis of your application logs.

Integrate CrowdStrike for advanced cloud-native cybersecurity, protecting endpoints, cloud workloads, identities, and data with a comprehensive security platform.

Integrate Datadog for cloud-scale monitoring of servers, databases, tools, and services, ensuring comprehensive visibility into your infrastructure.

Integrate Dead Man's Snitch to monitor scheduled tasks, ensuring you're notified if a backup, batch process, or any scheduled job fails to run.

Deloitte offers authentication and identification services with Xurrent to enable organizations to manage and integrate their users in a secure way using multifactor authentication methods.

The Xurrent Docusnap Connector is developed by techwork and makes it possible for organizations to integrate their Docusnap data into their Xurrent account. It is a one-directional scheduled import of Docusnap data into the Xurrent Configuration Management Database (CMDB) to keep Xurrent synchronized with relevant Docusnap data. Download the Xurrent Docusnap Connector datasheet for more information about this integration.

Integrate Dynatrace for software intelligence, including application performance management, AI-driven operations, cloud infrastructure monitoring, and digital experience management.

Integrate ElastAlert to set alerts for anomalies, spikes, or patterns of interest in Elasticsearch data. Compatible with all Elasticsearch versions.

Integrate Elastic APM for real-time monitoring of software services and applications. Collect performance metrics on response times, database queries, HTTP requests—all built on the Elastic Stack.

Create incidents from critical emails, escalate to the right team, and notify via email, SMS, calls, Slack, Teams, or mobile, ensuring swift resolution.

Send email alerts to the right individuals outside the IMR loop, providing detailed incident context, triggering, and resolution updates to ensure fast response.

We are no longer supporting this as Google has removed the Crashlytics function triggers support in Firebase functions.

The Xurrent Flexera Asset Management Connector allows an organization to integrate Xurrent's enterprise service management tool with the power of the Flexera Asset Management software. Download the Xurrent Flexera Asset Management datasheet datasheet for more information. The connector is provided by our partner techwork.

The Xurrent Freshdesk Connector lets organizations that use Xurrent connect with customers and providers that use Freshdesk software. This integration allows requests and attachments to be transferred between both organizations, enabling employees to work from a single source without switching between platforms.

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Integrate Freshdesk to simplify customer service, enabling your team to provide an exceptional customer experience with streamlined helpdesk solutions.

Integrate Freshdesk for cloud-based customer service support with smart automations, enabling faster resolutions and streamlined helpdesk efficiency.

Integrate Freshping for simple uptime and performance monitoring of websites, APIs, and web services, with instant alerts for downtime, outages, and performance issues.

Integrate any application or service with IMR using the Generic integration for seamless alerting and incident management.

Integrate Ghost Inspector to create automated website tests directly in your browser and continuously monitor websites for potential issues.

Integrate GitHub with IMR to receive notifications for events like new code pushes, pull requests, and issue comments. Automatically create incidents for new issues and updates.

Integrate GitHub for seamless two-way incident management. Create new GitHub issues from Zenduty incidents, and automatically sync updates between IMR and GitHub.

Go Integrator by Mondago is a desktop client application that links an organization’s BroadWorks hosted telephony system to its Xurrent account.  Mondago are a leading provider of computer telephony integration (CTI) and Unified Communications (UC) products for a wide range of popular on-premise and hosted telephone systems. The advantages of using Go Integrator with Xurrent are described in this video.

The Google Analytics integration allows support organizations to track and report on their Xurrent Self Service traffic using the advanced web analytics service offered by Google.

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Integrate Google Chat for intelligent, secure team communication and collaboration. Receive IMR alerts, assign incidents, and streamline the incident-resolution process.

The single sign-on (SSO) integration provided by Google Cloud Identity is based on the Security Assertion Markup Language (SAML).  It allows users to sign in to Xurrent with their Google Cloud credentials.

Integrate Google Cloud's Operations Suite to monitor application and VM performance across Google Cloud Platform and AWS, providing valuable insights for IT teams.

The Google Maps app is  available from the Xurrent App  Store, and can be installed by pressing the Add button on the tile and then entering the Google Maps API key in the appropriate field in the ‘Configuration’ section of the app. A subscription from the Google Cloud Platform is necessary to acquire this key.  IT allows for UI extensions with a Location field,  adding a map to the user interface.

Integrate Grafana for multi-platform open source analytics and interactive visualization. Create complex monitoring dashboards with charts, graphs, and alerts, supported by a plug-in system and interactive query builders.

Integrate Grafana v8 for open source analytics and visualization. Create interactive dashboards with charts, graphs, and alerts using plug-ins and data sources.

Integrate Graylog for centralized log management, enabling real-time analysis of large-scale machine data with open standards for capturing and storing logs.

Integrate Graylog for centralized log management, enabling real-time analysis and storage of machine data with open standards, handling terabytes of logs effectively.

HTTP Healthcheck integration routes alerts to on-call teams, escalates issues, and provides detailed context for faster resolution.

Integrate Healthchecks for Cron Monitoring to track backups, reports, and background tasks, receiving alerts if tasks fail to run on schedule.

Integrate HetrixTools to monitor if your domain or IP gets blacklisted, allowing you to take immediate action when issues arise.

Honeybadger enables you to effectively query, visualize, and set alerts for your metrics, regardless of where they are stored.

Trigger incidents from Honeycomb alerts, customize routing to teams, set suppression rules, and auto-assign tasks.

Integrate IMR with Hosted Graphite to route alerts, notify on-call teams, auto-resolve incidents, and customize alert routing and escalation

Hotjar uses heatmaps that help you see what people actually do;  where they click, how far they scroll, what they look at or ignore.  This data can be very helpful for improving internal processes.  Hotjar can be installed from the Xurrent App Store. For this, a Hotjar ID is necessary.  When it is installed, the Hotjar JavaScript code is injected into the Xurrent Self Service page of the account.

IMR-Humio integration automates log alert routing, escalation, and incident resolution with detailed context and custom notification rules.

IMR enhances IDERA monitoring by routing alerts, escalating issues, and providing detailed context for rapid incident resolution.

IMR and IOPipe integration sends alerts to the right teams, escalates issues, and provides tools for rapid incident resolution

Integrate Zenduty with Icinga2 to route downtime alerts, notify on-call teams, escalate incidents, and apply custom rules for faster resolution.

InfraVision’s powerful and flexible integration platform is used to exchange information of people, organizations, requests, tasks, etc. between Xurrent and other systems such as Active Directory, Remedyforce and SAP.  The InfraVision Integration Service is offered as-a-service, which ensures organizations do not need to build, host, monitor or support their integrations.

Automatically create and route Instana alerts in Zenduty for quick incident resolution and improved application performance management.

The Xurrent JDisc Connector picks up asset data, identified on the IT network by JDisc, and generates Xurrent configuration item records (CIs). It functions as a one-directional scheduled import of JDisc data into the Xurrent CMDB and is fully configurable, allowing organizations to specify data they want to see in the CI records of their Xurrent account. Download the Xurrent JDisc Connector Datasheet for more information.

Jamf is a solution for managing Apple devices. The Jamf App can be installed from the Xurrent App Store and synchronizes all managed devices to the Xurrent CMDB.  All relevant products and configuration items are automatically created and updated. The Jamf app is created by Xurrent partner Expertize.

Get instant alerts from Jenkins in IMR, notifying teams of new and failed builds with detailed context for swift resolution.

Seamlessly sync IMR with Jira: auto-create issues, update statuses, and sync notes for real-time incident tracking.

Seamlessly sync IMR with Jira: auto-create issues, update statuses, and sync notes for real-time incident tracking.

Seamlessly connect IMR with Jira Cloud for two-way issue and incident creation, syncing statuses and notes in real-time.

Connect IMR with Jira Server for a smooth experience—enjoy real-time syncing of incidents and issues, plus notes and statuses!

The Connected platform of Joost IT is designed to create and manage integrations between all ITSM / ESM  solutions in the marketplace. Integrating your tools with those of your vendors allows you be more in control of the processes. Information is synchronized in real time, to ensure all organizations have access to correct data. This eliminates the need to maintain data at multiple locations and resort to email.

IMR routes Kayako alerts to the right teams, with custom rules for notes, responders, and incident tasks.Streamline your support process!

With IMR and Lacework, you’ll get real-time incident creation from alerts, complete with context and playbooks to resolve issues efficiently.

The Xurrent Lansweeper Connector integration makes it easy for organizations to extract their assets from Lansweeper and securely import them as configurations items (CIs) into their Xurrent configuration management database (CMDB).  Find out how support specialists can jump from a Xurrent CI record straight into the corresponding Lansweeper asset record with a  single mouse-click in this datasheet.

Organizations that use Xurrent and Lansweeper can even more easily integrate both platforms by activating the Xurrent Lansweeper app in the ‘App Store’ section of the Settings console. The installation process is straightforward and explained step by step in a knowledge article called ‘Installing and upgrading the Lansweeper Integration App’, that includes an easy-to-follow explainer video. Read more about this integration in this blog post.

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Use IMR Alert Rules to customize how Librato notifications are routed to teams, streamlining your incident management.

Keep your ops teams informed and responsive! IMR provides context and playbooks for LibreNMS alerts, streamlining triage and remediation.

IMR enhances Lightstep alerts with context and automates note additions, responders, and incident tasks for quick resolution.

Integrate IMR with LogDNA to ensure your teams receive real-time alerts via calls, SMS, and more, streamlining incident response.

Use IMR's Alert Rules to customize how Logentries notifications are routed to teams, streamlining your incident management.

Use IMR Alert Rules to customize how Loggly notifications are routed, ensuring the right teams respond to critical alerts.

Streamline your log management! IMR adds context to Logz.io alerts, facilitating rapid triage and resolution for your ops teams.

Lomnido SIAM-Broker enables impeccable multisourcing collaboration with ingenious service integration the simplest, fastest way. SIAM-Broker provides an easy to use, quick to deploy, cost effective way to integrate all your internal applications and external providers/partners, regardless of what service management platforms, ITSM tools or ITIL processes they use individually. Manage all your integration interfaces with one single solution to ensure end-to-end process automation and complete visibility. Expand the integrative capabilities of Xurrent with SIAM-Broker’s unique features to optimize any heterogeneous SIAM ecosystem.  

Brief overview of the SIAM-Broker Connection can be downloaded here.

Improve alert responsiveness! Integrate IMR with Mackerel.io to ensure critical notifications reach your team through calls, SMS, and more.

Stay updated with real-time alerts for new code pushes, pull requests, and issues delivered directly in Mattermost to keep your team aligned.

Get detailed context around Metricly alerts, empowering your NOC and SRE teams to triage and resolve incidents quickly.