The ESM Playbook: Delivering Impact and Reducing Friction

Enterprise Service Management holds huge potential, but only when done right. In this session, we will share what we have learned from using Xurrent to support our own internal operations, and how that experience has shaped our view of what truly works when rolling out ESM across an organization.

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You will walk away with actionable tips for planning and executing an effective ESM strategy. We will cover how to align with business needs, avoid common pitfalls, and make progress without overwhelming your teams.

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What you will learn:

• What real problems ESM is best suited to solve and how to identify them
• Why a phased approach leads to better outcomes than trying to do it all at once
• How to ground your implementation in your operating model, not just in tools
• How to balance scope, team capacity, and resource allocation
• Ways to supplement your implementation with expert guidance when needed

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Whether you are expanding beyond IT or starting your first ESM initiative, this webinar will provide practical insights and clear next steps.