KI-Servicedesk

Just setup @Zenduty for incident management and on-call escalations (email=>sms=>phone call) for @imagecharts & @cloud_iam_com I'm loving it already 🌟 What do you use?

“The out-of-the-box optimization model exceeded all expectations. Working with Xurrent has been smooth.”

“I am very impressed with the workflows in Xurrent. They are mighty and intuitive…”

But thanks to you guys, I was able to sleep peacefully when I was working with Fi because of @zenduty. @ankurrawal1987 a suggestion Sleep early man until it's on fire😀

PagerDuty functions like a proper monopoly, most organisations mindlessly pay for it, we tried looking for alternatives, found ZenDuty to be much better and cheaper, at least for a small startup team

Zenduty's user-friendly interface and robust features were a perfect fit for our needs. We immediately saw a decrease in incident management costs and a substantial improvement in engineer productivity.

I've been using Zenduty for a while now, and it has truly transformed the way our team handles incident management. The real-time notifications are a game-changer, ensuring that the right people are alerted immediately when something goes wrong. The on-call scheduling and escalation policies are super flexible and easy to set up, which has significantly reduced our response times.

After using Zenduty for almost a year, I'm genuinely impressed. Its seamless integration with our existing systems is a major plus – it's like it was tailor-made for our setup. The interface is user-friendly; I got the hang of it quickly, and the custom alerts are spot on, cutting down on unnecessary noise...Overall, it's streamlined our processes and made incident management much more manageable.

All (infrastructure downtime) alerts by default go to DevOps receiver … which trigger SMS and a phone call to the concerned on-call developer based on the configuration provided. (Zenduty) ... is pretty intuitive with great support and configuring them with escalation policies is a piece of cake.

Easy to configure, intuitive platform that triggers alerts from our monitoring tools such as Datadog, AWS Cloudwatch, GCP, etc, and helps us respond to incidents faster.

Zenduty helps the team keep a track of weekly occurring, re-occurring issues, we design the on-call schedule on the tool to escalate the alerts to the on-call engineer and provide us with a robust interface to manage the incident within Slack, which is our team communication channel. And lastly, the MTTA and MTTR are recorded and visualized on the tool, to help us compare the actual and target numbers for improvements. We are happy to pay for on-call tools because the value this tool adds for our engineers and customers is much higher than the money.

Zenduty serves as a command and control center for our DevOps/incident management functions. Over time, we have deployed a whole bunch of monitoring services through AWS, Datadog, GitHub, Monit, Python scripts, etc, and it has become quite a challenge to centralize the alerts and act upon them. Zenduty gives a clean way of pulling together these alerts, classifying them, assigning them, acting on them and then sending out updates.

Zenduty is incredibly user-friendly, allowing teams to navigate and utilize its features with ease. It supports a wide range of functionalities, from real-time alerts to detailed analytics, covering all aspects of incident management. Additionally, its seamless integration with various tools and services, ease of implementation, and great customer support ensure a streamlined workflow and frequent use.

What I like best about Zenduty is how it simplifies incident management. It brings all communication and actions related to incidents into one place, making it easy for our team to collaborate and respond quickly. The integration with other tools is seamless, and the automation features help us resolve issues faster. Plus, the analytics and reporting capabilities allow us to learn from past incidents and continuously improve our processes. Overall, Zenduty makes managing incidents a lot more efficient and less stressful.

Zenduty has been great so far in terms of delivering meaningful alerts to the right person quickly, which has also improved our uptime significantly. We did not face any challenges with the onboarding, and received great support from everyone in the team - further reducing our friction while moving to Zenduty. The turnaround for most of our requests was super quick and the team was very helpful while resolving our queries!

What sets Zenduty apart from other big players in incident management is the level of interaction. If I write a query on Zenduty’s support channel, I know for a fact someone is going to come back and talk to me, and it's very reassuring to know that my requests aren't going into a black hole.

IndiaMart currently has over 152,000 paying subscribers who make up 95% of the revenue. This makes it very important for the company to deliver an uninterrupted online experience as it directly impacts the subscriber experience and hence the revenue. Our most important KPI is to ensure uptime of all production websites and without Zenduty, we can not do this. Zenduty plays a vital role in maintaining uptime of our websites by providing alerts timely.

I've been using Zenduty for a while now, and it has truly transformed the way our team handles incident management. The real-time notifications are a game-changer, ensuring that the right people are alerted immediately when something goes wrong. The on-call scheduling and escalation policies are super flexible and easy to set up, which has significantly reduced our response times.

Zenduty’s Support team has always been prompt. The alert fatigue or alert noise in our team has gone down significantly after we made the switch with their help.

Zenduty cuts unnecessary noise! We now receive actionable alerts and our team proactively communicates changes, further reducing unnecessary notifications. This targeted approach has reduced compared to our previous approach.

Zenduty offers a highly customizable alerting system. Notifications can be tailored based on severity, team, or incident type, ensuring the right people are alerted promptly. The integration with various communication channels such as SMS, email, Slack, and Microsoft Teams enhances our ability to respond quickly.

Zenduty helps drive excellence in our engineering culture - ownership, accountability, visibility around incidents to be specific. Excellent incident management tool with a lot more than basic features in place already that continues to improve. Solid team that is following a startup friendly approach in building a world-class product.

We were looking for an alternative to the incident response tool that we were using in our organisation. Zenduty was a great replacement both in terms of the ease of migration and the cost savings benefits. The interface of the Zenduty dashboard is very user friendly and simple. There are a lot of self help documents provided by the Zenduty team. Coming from an incident management team, Zenduty is one of the most day to day use tools for us. Zenduty support is prompt. Team is responsive.

Zenduty is easy to use, set up, and integrate with tools. They provide excellent customer service and care, with support tickets answered immediately and feature requests quickly prioritized and added to the roadmap. As an alerting system, it sends alerts instantly, without delays or latency. The UI is clear and detailed, much clearer than those of competitors.

Zenduty excels at centralizing incident management, providing a unified platform that streamlines the coordination of incident response. Before using Zenduty, our team struggled with chaotic and inefficient communication across different tools and channels. Now, with everything in one place, collaboration is seamless, and incidents are tracked and resolved much more effectively.

Xurrent came in, and they just blew us away; it was really good. What we try to offer our customers is a simple process that is easy to understand. The Xurrent tool just slotted straight in.”

"We went live on a Tuesday at 9 am UK time, and by the time I got in at 10 am UK time, there was no feedback. I was thinking, what is going on? By the end of the day, we had no complaints; it just ran, it was that good, so we’re really happy with it. Over 5,000 happy people all at the same time."

“All in all, the implementation was a success. I am glad we chose Xurrent over the other solutions we looked at. It is much less complex, faster and cheaper, with the same or even better functionalities, and allows us to add new services with agility.”

“Live translations, in particular, have greatly helped the acceptance in the organization. Anyone can submit requests in their own language. But the intuitiveness of Xurrent, in general, has been a major factor. And because of that high and fast acceptance, the service level of the entire organization is suddenly crystal clear, and is being increased steadily.”

“I would recommend Xurrent to any company looking to transform their enterprise service management and simplify and improve processes. It provides complete cross-company visibility, is easy and fast to implement, user-friendly, and highly scalable.”