Introducing ITxM: The Future of Connected IT Operations
Today’s IT teams are dealing with more complexity, more tools, and more pressure than ever — and the old, disconnected approach can’t keep up.
This whitepaper introduces ITxM, a new model from Xurrent that brings service management, operations, and incident response together in one connected system. It’s all unified by an always-on AI fabric that keeps teams aligned, informed, and moving fast.
ABOUT THE REPORT
Today’s IT teams are juggling hybrid environments, rising complexity, and nonstop pressure to do more with less. Traditional tools — split across service management, operations, and incident response — simply weren’t designed for the pace and scale of modern IT.
This report introduces ITxM, a new model created by Xurrent that brings these disciplines together into one connected system. It explains why unifying ITSM, ITOM, and ITIM is no longer a future idea, but a present-day necessity — and how an always-on AI fabric changes what’s possible for IT teams.
Based on real data, customer results, and years of hands-on experience, this guide shows what the next era of IT operations looks like.
Who Is It For?
This whitepaper is written for leaders and practitioners who are responsible for keeping services available, reliable, and resilient. That includes:
- CIOs, CTOs, and IT executives
- Directors of IT Operations and Service Management
- SRE, NOC, and incident response teams
- Enterprise architects
- MSPs managing multi-customer environments
If your teams feel the drag of silos, alert noise, manual routing, recurring incidents, or slow cross-team coordination, this guide will feel like a roadmap home.
Why This Whitepaper Matters
The gap between what IT is expected to deliver and what legacy models can support is widening fast. Most organizations still operate in silos, and 81% say the same incidents keep resurfacing even after being “resolved.”
That’s not a tooling problem — it’s an architectural one.
This whitepaper lays out why the old approach hits a wall, what’s changed in the IT landscape, and why unifying service, operations, and incident response is the key to preventing repeat failures, reducing MTTR, and lowering operational cost.
It answers a simple but crucial question: How do modern IT teams move from reactive to resilient?
Inside the Guide
Here’s a look at what this report covers:
- Executive summary: The results early adopters are already seeing, from faster resolution to measurable cost savings.
- The shifting IT landscape: Silos, the “Doom Loop,” rising expectations, and the role of AI in reshaping modern operations.
- What ITxM actually is: The model, the principles, and how unified data, real-time synchronization, and AI fabric come together.
- The core components: How ITSM, ITOM, and ITIM work in a connected system — and why this alignment matters.
- Value across roles: What ITxM unlocks for operations teams, business stakeholders, and executive leadership.
- Real-world proof: How Savaco handles 10,000+ alerts a day across 200 environments using ITxM in practice.
- Getting started: A practical blueprint for assessing your current state, unifying systems, enabling AI, and evolving over time.
