SLA (Service Level Agreement)

INDUSTRIES

Manufacturing

Resolve issues quickly with an AI-powered system that automates ticketing.

Financial Services

Resolve issues quickly with an AI-powered system that automates ticketing.

SaaS

Resolve issues quickly with an AI-powered system that automates ticketing.

E-commerce

Resolve issues quickly with an AI-powered system that automates ticketing.

USE CASES

AI Service Desk

Resolve issues quickly with an AI-powered system that automates ticketing.

Enterprise Service Management

Resolve issues quickly with an AI-powered system that automates ticketing.

Success Stories

Real customer results with ITSM

Sport Vision

Discover how Sport Vision Group implemented enterprise-wide service management across 751 stores in 13 countries in just 68 days, achieving 97% SLA performance and tripling request volume within a year using Xurrent.

Stefanini

Stefanini "Future Proofs" Their Service Desk with Xurrent. Building a more resilient, scalable service desk without added complexity

Axsos

Axsos went from managing 18 virtual machines to a 2-week Xurrent implementation. Now 50% of tasks are automated and 40% of users self-serve.

Blog

Insights & updates from our experts

Post-Opsgenie survival guide for choosing your next Incident management platform

If you’ve made it here, you’re probably thinking of what other options you have to migrate to and ensure your servers/systems stability throughout the migration process. We’ve done the research for you and this blog is all about helping you find a robust solution.

Guide to Pink 27 Conference: Tips and Advice

Pink 26 went full Star Trek — and so did Xurrent. Here's what we learned at our first Pink Elephant conference, and why we're already planning to go back.

Fastly : Private Incident Notifications

Enhancing Security and Transparency: Introducing Private Notifications for Fastly Maintenance and Incidents

Webinars

Upcoming and recorded webinars from our experts.

One Platform. Every Stage of Your AI Journey

With the power of Sera AI, Xurrent is the only ITSM platform built to meet you exactly where you are in your AI journey — and get you where you want to be

Your "Pager" Is Lying to You: Fixing On-Call, Alerts, and MTTR for Real

Two practicing SREs talk about what's wrong with modern incident response in this live session. They talk about alert noise, brittle routing rules, disconnected tools, and on-call schedules that fall apart as soon as someone leaves the team.

Webinar | Xurrent IMR | Cutting Through Alert Noise

When every alert feels urgent, your team deserves more than firefighting. Xurrent Incident Management & Response (IMR) helps you breathe again

Datasheets

Quick-reference guides to Xurrent features

Xurrent for Charity / Not-for-Profit

Explore how Xurrent helps charities and not-for-profits do more with less. Rapid deployment, free self-service for all users, AI-powered automation, and a simple licensing model that keeps costs low so more resources go to the mission.

See how Xurrent delivers secure, audit-ready service management for government and defense organizations. ISO 27001, SOC 2 Type II, C5 attested, and GDPR aligned with BYOK encryption and cross-agency collaboration built in.

Xurrent for Professional Services

Discover how Xurrent helps professional services firms streamline service delivery across IT, HR, Finance, and client operations. Deploy in weeks, scale across offices and geographies, and keep billable teams productive with AI-powered automation and self-service.

Whitepapers

Expert ITSM & automation insights

The AI Pathway to Success

Your Step-by-Step Guide to AI in Service Management That Actually Gets Used

The Major Incident Postmortem Playbook

The Postmortem Playbook Every On-Call Engineer Wishes They Had Earlier.

The ESM Pathway to Success

Your step-by-step guide to extending service management across the enterprise

Product Updates

Stay up to date on new features and updates.

Xurrent IMR - Q3 2025 Product Updates

Q3 is about connecting the dots and automating the rest. We launched the Service Catalog to visualize upstream and downstream dependencies instantly , introduced Workflows to put your runbooks on autopilot with precise logic , and overhauled Analytics to give you deeper insights into team performance. Plus, the new Responder Timeline brings total transparency to every incident by logging exactly who did what, and when.

Das Spezialisten UI von Xurrent bietet jetzt drei Layoutoptionen – Einzelfenster, Doppelfenster und dynamische Ansicht – sowie einklappbare sekundäre Fenster für personalisierte Workflows.

Konfigurierbare Self Service Suche

Es ist jetzt möglich, die Self-Service-Suche so zu konfigurieren, dass nur die Datensatz-Typen angezeigt werden, die Ihre Endbenutzer sehen sollen.

Compare Xurrent IMR

The Full Stack
Pagerduty Alternative

Learn how organizations have reduced downtime, improved 50% MTTA & MTTR, and cut costs with Xurrent IMR.

Time to Think
‍Outside the Atlassian Box

Discover Xurrent IMR's quick support, bidirectional integrations with Jira and Slack, and more cohesive incident response capabilities compared to Opsgenie.

The Preferred
Splunk On-call Alternative

Understand why users value Xurrent IMR for its intuitive interface, efficient incident alerting, customizable On-call schedules, and escalations.

AI Virtual Agent On-call Management SLA Management Incident Management for ITSM

Support

ITxM Platform

Unified IT operations and service management

Explore Platform

AI-powered ITSM for the Modern Enterprise

AI-native Incident Management for the Modern Enterprise

Status Pages

Communicate service health in real time

A connected AI fabric, woven across the Xurrent platform, Sera AI brings together signals, service data, and workflows to reduce noise, focus teams on what matters, and accelerate action across IT and the enterprise.

Explore Sera AI

AI-Powered Incident Management

Helps service desk teams resolve issues faster.

Service Desk

Built to streamline IT workflows and elevate the employee experience from day one.

Workflow Automation

Centralize and coordinate automation efforts across your entire enterprise.

IMR

Atlassian Jira

The integration with Atlassian Jira using the Xurrent Integration Service is

API

The integration with Atlassian Jira using the Xurrent Integration Service is

Azure DevOps

The integration with Atlassian Jira using the Xurrent Integration Service is

Bitbucket

The integration with Atlassian Jira using the Xurrent Integration Service is

ITSM

2Grips Integration Platform

The integration with Atlassian Jira using the Xurrent Integration Service is

Alerta

The integration with Atlassian Jira using the Xurrent Integration Service is

AppBeat

The integration with Atlassian Jira using the Xurrent Integration Service is

AppDynamics

The integration with Atlassian Jira using the Xurrent Integration Service is

The Full Stack
Pagerduty Alternative

AI Service Desk

Resolve issues quickly with an AI-powered system that automates ticketing.

Enterprise Service Management

Resolve issues quickly with an AI-powered system that automates ticketing.

Manufacturing

Resolve issues quickly with an AI-powered system that automates ticketing.

Financial Services

Resolve issues quickly with an AI-powered system that automates ticketing.

SaaS

Resolve issues quickly with an AI-powered system that automates ticketing.

E-commerce

Resolve issues quickly with an AI-powered system that automates ticketing.

Product Support

We are here to help 24/7

Community

Connect with other Xurrent Users

Training

Get insights and tips on how to get the most out of Xurrent

Developer Portal

Apps, APIs, and updates

Help Center

Xurrent service functionality

Sera AI

Eliminate manual tasks, optimize workflows, and deliver faster resolutions.

Explore AI

Learn how organizations have reduced downtime, improved 50% MTTA & MTTR, and cut costs with Xurrent IMR.

Time to Think
‍Outside the Atlassian Box

Discover Xurrent IMR's quick support, bidirectional integrations with Jira and Slack, and more cohesive incident response capabilities compared to Opsgenie.

The Preferred
Splunk On-call Alternative

Understand why users value Xurrent IMR for its intuitive interface, efficient incident alerting, customizable On-call schedules, and escalations.