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Flexible SLA calculations now available in Xurrent, allowing organizations to choose between customer-focused or team-focused service level measurements for more accurate performance tracking.

Struggling with IT support? These 7 service desk tips will change how you work — fast.

Most people are often confused when they hear the terms SLA, SLO, and SLI. A recent study revealed that 74% of businesses struggle to clearly define and communicate SLAs, leading to misunderstandings and service disruptions. The data indi

As businesses close more deals and add more accounts, it is still imperative for businesses to maintain their SLA levels and resolve customer support tickets within SLA timeframes. Having a solid support team is great, but supporting hundre