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Insights and Updates: Navigating the Future of Service Management
Service Level Agreements
Insights and Updates: Navigating the Future of Service Management

April 30, 2025
Customer vs team-focused SLA calculations for Managed Service Providers
Flexible SLA calculations now available in Xurrent, allowing organizations to choose between customer-focused or team-focused service level measurements for more accurate performance tracking.
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Service Level Agreements
MSP
Enterprise
Service Management
Incident Management

April 23, 2025
7 best practices for managing your IT Service Desk
Struggling with IT support? These 7 service desk tips will change how you work — fast.
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Service Level Agreements
Artificial Intelligence
Automation
Change Management
Configuration Management