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Insights and Updates: Navigating the Future of Service Management

Reporting and Analytics

Insights and Updates: Navigating the Future of Service Management

July 10, 2025

Real-time ESM platforms bridge IT and business communication gaps

Discover how real-time visibility transforms Enterprise Service Management from reactive IT support to strategic business enablement with measurable outcomes.

April 14, 2025

The MSP customer retention challenge: Combating the 12% annual churn rate

Discover why MSPs need to protect their business with modern ITSM solutions. Learn how Xurrent's platform helps reduce the 12% customer churn rate through AI automation, incident management, and customer satisfaction tracking.