Product Update

Executive Reporting: Dashboard

Jacob Roscoe

December 18, 2025

1 Min Read

Executive Reporting: Dashboard

A new Executive Reporting Dashboard has been introduced to provide leadership teams with a consolidated view of service performance, operational efficiency, and automation impact.

The dashboard brings together multiple executive-focused reports into clearly structured sections, enabling faster insights and easier trend analysis. The initial set of reports includes:

Net Satisfaction by Organization
Average Age of Open Incidents
MTTA / MTTR for Incidents
Incident–Change Correlation
Failed Change %
Problem Aging
Self Service AI Adoption
Project Portfolio Health

Each report supports interactive exploration, allowing users to drill down into underlying data and better understand performance trends over time.

*The new dashboard consolidating key executive reports with visual analytics for customer experience and service stability metrics.*

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We plan to make several follow-ups in Q1, including extending data aggregation to support multiple SDAs and expanding coverage for asset management.