The support ID is a number or code that a service desk analyst can ask the person for when the person contacts the service desk for support. Some organizations use the security badge numbers of their internal and external employees as support IDs. Service desk analysts can enter support IDs in the Requester field of the Service Desk console to look up persons. The Support ID field on the person record is now accessible using automation rules.
When looking up a person via an automation rule, the ID (as visible in the URL) is often used: find(person, id). If the ID is not known, but the support ID is, this can now also be used.
A Letter From Our CEO: What I've Learned, What I Believe, and Where We're Headed Together
When I joined Xurrent as CEO in February, I made a commitment to myself before I made any commitments publicly: I would listen before I led. I would get in front of customers, sit down with our partners, and spend real time with the incredible team that built this platform — before I said a word about where I thought we were going.
Xurrent named a Market Leader in Research In Action’s Vendor Selection Matrix™ for IT & Enterprise Service Management Solutions
Xurrent earns #1 rankings in customer satisfaction, price vs value, and recommendation index in Research In Action's global ITSM/ESM Vendor Selection Matrix report.