How does incident management work?
Begin by taking a self-guided tour to familiarize yourself with the incident management platform. This helps integrate reliability into your production operations and follow the steps below:
- When an incident occurs, click 'acknowledge' to start the resolution process and learn more about the specific issue.
- Access a detailed view that includes the incident summary, assignee, related teams, services, alert logs, timeline, communication channels, notes, tasks, and more.
- Learn about the integrated communication tools that facilitate seamless team collaboration and coordination during incident resolution.
- Select from various integrations like Slack, Jira, and GitHub to enhance communication and collaboration throughout the incident management process.
- Receive notifications for events such as new code additions and updates. The platform automatically creates incidents for new issues or updates.
- View and edit the incident summary directly from your integration platform to keep information up-to-date and accessible.
- Close incidents directly from your integration platform, ensuring all updates are synchronized with the main incident management system.
Explore the demo attached to this page to see how these steps can be implemented in a practical scenario.
A Letter From Our CEO: What I've Learned, What I Believe, and Where We're Headed Together
When I joined Xurrent as CEO in February, I made a commitment to myself before I made any commitments publicly: I would listen before I led. I would get in front of customers, sit down with our partners, and spend real time with the incredible team that built this platform — before I said a word about where I thought we were going.
Xurrent named a Market Leader in Research In Action’s Vendor Selection Matrix™ for IT & Enterprise Service Management Solutions
Xurrent earns #1 rankings in customer satisfaction, price vs value, and recommendation index in Research In Action's global ITSM/ESM Vendor Selection Matrix report.