We are delighted to welcome back Andrew Smith, this time to the Customer Success team. As Customer Success Manager, he will be responsible for ensuring that existing customers get the most value out of Xurrent.
Many of us have already had the pleasure of working with Andrew as previously he was the Xurrent Business Development Director for UK & Ireland. After a year away, working in a different software category, we persuaded him to rejoin. In his new role, he will evolve customer success through account-based marketing and business development to ensure engagement strategies with Xurrent partners and customers secure retention and drive growth through the increased use of the Xurrent service.
His many years of experience in the service management space, working for the likes of EasyVista, BMC and Hornbill, make Andrew perfectly qualified to help organizations understand and make the most out of the unique benefits Xurrent has to offer.
There is an adage about ‘grass being greener’ but that didn’t take into account how much I would miss the world of Service Management. I know how expansive the Xurrent service can be, so evangelizing ESM to the great customers we have is an opportunity too good to miss. So thank you Cor and Martijn for having me back!
Andrew Smith, Customer Success Manager
Welcome back, Andrew!
Xurrent named a Market Leader in Research In Action’s Vendor Selection Matrix™ for IT & Enterprise Service Management Solutions
Xurrent earns #1 rankings in customer satisfaction, price vs value, and recommendation index in Research In Action's global ITSM/ESM Vendor Selection Matrix report.
Managing risks and delivering successful AI-driven outcomes at the Service Desk
Discover how IT leaders can navigate AI risks and achieve successful outcomes at the service desk. Learn strategies for cost control, robust security, and minimizing AI hallucinations to deliver measurable ROI. Download the Gartner report for deeper insights.