AI-powered ITSM for the modern enterprise
Unified, future-forward IT Operations
AI-powered MSP service delivery
Unified ESM platform built for collaboration
Eliminate manual tasks, optimize workflows, and deliver faster resolutions.
AI-driven incident management
Secure multi-organization collaboration
No-code AI-powered orchestration
Secure, API-first integrations
Real-time insights, 400+ reports
Eliminates manual tasks, optimizes workflows, and delivers faster resolutions.
Request, manage, and track service needs anywhere, on any device.
Enhance service requests and optimize collaboration for faster resolution
Connect Xurrent® with other solutions and platforms
Streamline article creation, boost efficiency, improved problem resolution.
Product engineering, Web & Mobility solutions and Talent augmentation to help you with your digital strataegy.
Real customer results with ITSM
Acun uses Xurrent for its complete enterprise service management. The platform has proven to reduce service complexity across the enterprise — a primary goal when searching for a new provider.
Learn how Hans Anders Retail Group improved efficiency and results with Xurrent’s unified Enterprise Service Management solution, connecting stores with the service organization for timely and effective service delivery.
Raet enhanced MSP operations by streamlining service delivery through a unified platform integrating IT, customer support, applications, and HR services. It features secure data storage in the Netherlands and Eurozone, a user-friendly design for easy adoption, and seamless migration of 15,000 requests with an audit trail.
Insights & updates from our experts
Transform ESM from "good enough" to strategic business advantage with real-time visibility that bridges the IT-business gap and drives measurable outcomes.
Learn how unifying Service Management with Operations Management and proactive communications reduces incident response time by up to 30% and eliminates Service Desk overwhelm.
Transform IT incidents into trust-building opportunities with real-time status page updates. Learn 5 proven strategies to reduce support burden and boost stakeholder confidence.
Upcoming and recorded webinars from our experts.
IT doesn’t have to be complicated. Join our LIVE Xurrent demo to see what easy looks like.
In this session, we'll cover the shift toward automation and intelligent triage, the importance of real-time collaboration across IT functions, and how integrating service data across platforms can reduce friction and improve outcomes.
BYOK, Compliance, and Trust: Managing Security in the Modern Service Stack
Quick-reference guides to Xurrent features
Universities and further education colleges all face the challenge of attracting the best staff and students. Both these groups have increasing expectations of the services they consume. Learn how 4me can help with everything from network access to student welfare, facilities and accommodation.
As part of their digital transformation, organizations are improving the support that is provided by the different support domains, like HR, IT, Purchasing and Legal. By making it easier for their employees to obtain support when they are stuck with a question or need assistance from another department, organizations are improving productivity and job satisfaction.
Streamline and automate HR service delivery and provide the service your employees want and deserve. They will get the service they need, when they need it, whether it’s via the web, the Xurrent app, or virtual agent. The combination of efficient processes and workflows and an easy-to-use Self-Service portal enables better and more productive employee service experiences.
Expert ITSM & automation insights
A Powerful Combination
Getting local, regional, and global IT support organizations to work together to use the same IT service management tool — especially as a large, global enterprise — is no small task.
This paper discusses these three options and proposes an interesting fourth one, that eliminates the disadvantages of the others.
Stay up to date on new features and updates.
Discover Xurrent's new Specialist Interface updates with three customizable layout options: Single Pane, Two Pane, and Dynamic View for personalized workflows.
It is now possible to configure self-service search to show only the record types you want your end users to see.
Email template variables have been added to approval (project) tasks to include the project or workflow summary inline in the approval email.
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Apps, APIs, and updates
Our global partner ecosystem
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