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Integrations

ITxM Platform

Unified IT operations and service management

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AI-powered ITSM for the Modern Enterprise

AI-native Incident Management for the Modern Enterprise

Status Pages

Communicate service health in real time

A connected AI fabric, woven across the Xurrent platform, Sera AI brings together signals, service data, and workflows to reduce noise, focus teams on what matters, and accelerate action across IT and the enterprise.

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FEATURES

AI-Powered Incident Management

Helps service desk teams resolve issues faster.

Service Desk

Built to streamline IT workflows and elevate the employee experience from day one.

Workflow Automation

Centralize and coordinate automation efforts across your entire enterprise.

AI Virtual AgentOn-call ManagementSLA ManagementIncident Management for ITSM
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INDUSTRIES

Manufacturing

Resolve issues quickly with an AI-powered system that automates ticketing.

Financial Services

Resolve issues quickly with an AI-powered system that automates ticketing.

SaaS

Resolve issues quickly with an AI-powered system that automates ticketing.

E-commerce

Resolve issues quickly with an AI-powered system that automates ticketing.

USE CASES

AI Service Desk

Resolve issues quickly with an AI-powered system that automates ticketing.

Enterprise Service Management

Resolve issues quickly with an AI-powered system that automates ticketing.

  1. Help
  2. Using the System
  3. Self-Service Portal
  4. Shop Order Line Fields
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  1. Help
  2. Using the System
  3. Self-Service Portal
  4. Shop Order Line Fields
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Shop Order Line Fields

Shop Order Line Fields define the data elements and attributes used in product purchase requests.

The table below lists the fields of the Shop Order Line record.

Field LabelUtilization Guideline
Requested for

The Requested for field is used to indicate the person for whom the purchase is made.

Name

The Name field is set to the name of the shop article that was selected for purchase.

Status

The Status field indicates the current status of the shop order line. Possible values are:

  • In cart – The article is currently in the cart. The order workflow has not yet started.
  • Workflow pending – The order workflow has started but the fulfillment task has not yet started.
  • Fulfilment pending – The fulfillment request is assigned or accepted, but not yet completed.
  • Completed – The shop order for this article is completed.
  • Canceled – The purchase of this article was canceled..
Quantity

The Quantity field indicates the number of shop articles that is included in this shop order line.

Price

The Price field shows the price for each article in this shop order line. This is a one time fee.

Recurring price

The Recurring price field shows the price for each article in this shop order line. This is a recurring fee. The recurrence is defined in the Period field.

Period

The Period field defines the period for which the recurring price is billed.