1. Help
  2. Administration & Configuration
  3. Roles & Permissions
  4. Knowledge Manager
  1. Help
  2. Administration & Configuration
  3. Roles & Permissions
  4. Knowledge Manager
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Knowledge Manager

Knowledge Manager role enables users to publish and archive knowledge articles for service-related access.

A user whose Person record is linked to the Knowledge Manager role of an account is able to make a knowledge article available to all people who are covered by an active SLA for the service to which the knowledge article is related. Apart from being able to make knowledge articles public, a knowledge manager can also archive knowledge articles that are no longer relevant.

The Specialist role is a prerequisite for the Knowledge Manager role.