Improving Patient Care with Modern ITSM for Healthcare Organizations
Secure and scalable ITSM for Healthcare designed to protect patient data, support HIPAA compliance, and reduce risk. Centralize operations, automate workflows, and gain real-time visibility across your entire environment.
Unifying Healthcare Systems While Reducing Security and Compliance Risk
Healthcare organizations are under constant pressure to modernize while protecting sensitive patient data. Rising cybersecurity threats, fragmented systems, and outdated infrastructure make it difficult to deliver consistent, high-quality care. Teams are forced to manage disconnected tools, manual processes, and complex compliance requirements like HIPAA — slowing response times and increasing operational risk.
With a modern approach to ITSM for Healthcare, organizations can unify systems, automate workflows, and embed AI across operations. The result is real-time visibility, stronger security, and faster, more reliable services that directly support better patient outcomes.
Support the entire healthcare ecosystem with modern ITSM
From patient-facing services to back-office operations, healthcare IT touches every part of care delivery. Xurrent connects clinical, IT, and administrative teams on one platform so nothing falls through the cracks when it matters most.
Give patients and care teams faster access to the information and support they need. Automate L1 requests, reduce wait times, and resolve incidents quickly with AI-powered service delivery built for healthcare environments.
Centralize IT operations across hospitals, clinics, and administrative teams with enterprise service management. Standardize processes, improve coordination, and ensure consistent service delivery across every location.
Maintain HIPAA compliance and strengthen data protection with built-in governance and secure architecture. Use automation to track changes, manage audits, and enforce policies across your entire IT environment, including support for BYOK encryption.
Reduce repetitive work and accelerate service delivery with AI embedded across the platform. Enable intelligent workflows, improve decision-making, and introduce automation in a way that meets healthcare security and compliance requirements.
Built to Unify Healthcare IT and Service Operations
Healthcare organizations rely on interconnected systems, teams, and services to deliver patient care. Xurrent’s ITxM platform brings ITSM for Healthcare, enterprise service management, and asset management into one unified system — giving teams real-time visibility, stronger control, and the ability to automate workflows across every facility.
Modern Helpdesk for a Better Patient and Staff Experience
Deliver fast, reliable support with a modern IT helpdesk built for healthcare. Enable self-service for patients and staff, automate common requests, and use AI-powered assistance to resolve incidents faster. Keep care teams focused while ensuring every request is tracked, prioritized, and resolved efficiently.
Unify Facilities with Enterprise Service Management
Extend ITSM for Healthcare beyond IT to facilities, finance, and administrative teams. Manage requests, approvals, and workflows across departments in one platform. Improve coordination between clinical and operational teams while maintaining full visibility and control.
Optimize Medical Asset and Inventory Management
Track and manage medical devices, IT assets, and critical equipment in real time. Improve forecasting, reduce downtime, and ensure the right equipment is available when and where it’s needed. Gain full visibility into asset lifecycle, usage, and dependencies across your healthcare environment.
Accelerate Resolution with AI Knowledge Management
Give teams instant access to the information they need to resolve issues quickly. Use AI to surface relevant knowledge, recommend next steps, and reduce incoming requests. Centralize documentation across IT and clinical workflows to improve first-contact resolution and ensure critical information is always accessible and up to date.
Unify Healthcare IT in One Platform
Xurrent’s ITxM Platform brings together ITSM, Enterprise Service Management, IT Asset Management, and Change Management into a single, AI-powered system.
Replace disconnected tools with one platform that gives you real-time visibility into incidents, assets, workflows, and service impact across every hospital, clinic, and care team. Standardize operations, reduce risk, and scale without adding complexity.
Resolve issues faster. Strengthen compliance. Deliver more reliable care.
Built to Connect with Healthcare Systems
Healthcare environments depend on tightly integrated systems to deliver safe, efficient care. Xurrent connects with monitoring tools, collaboration platforms, and cloud services, and its API-first architecture makes it easy to integrate with EHR systems, medical devices, and other critical healthcare technologies.
Healthcare IT teams rely on real-time visibility into infrastructure and medical systems. Xurrent integrates with monitoring and alerting tools to automatically create, prioritize, and route incidents based on events across your environment.
Global healthcare teams need fast, structured communication across facilities and time zones. Xurrent integrates with collaboration platforms to keep approvals, escalations, and updates moving without delays.
Electronic health record systems and clinical applications are central to patient care. Xurrent’s flexible integration framework allows organizations to connect ITSM for Healthcare workflows with EHR platforms and clinical systems to improve coordination, reduce delays, and maintain data consistency across environments.
Healthcare operations extend beyond clinical care. Xurrent integrates with ERP, finance, and operational systems to align IT services with procurement, inventory, and administrative workflows.
Trusted by Global Healthcare Organizations
“I am very impressed with the workflows in Xurrent. They are mighty and intuitive, and an easy way to automatically inform the end user about the current status via the phase concept.”
Faster and more structured workflow execution
Increased automation of service processes
Improved communication with end users through status updates
More intuitive and efficient service management experience
Better visibility into request status and progress
Why It Matters
In healthcare environments, clarity and coordination are critical. When workflows are intuitive and communication is automated, teams can stay aligned without added effort.
Xurrent enables healthcare organizations to standardize processes, improve visibility into service status, and keep end users informed — helping teams operate more efficiently while supporting the delivery of consistent, high-quality care.
Trusted by Leaders, Built to Make Life Easier
Explore how healthcare organizations are modernizing ITSM, improving service delivery, and supporting better patient outcomes with Xurrent.
Frequently Asked Questions
Healthcare organizations run complex operations spanning IT, clinical support, facilities, HR, and procurement. ITSM brings these onto a unified platform, replacing fragmented communication and manual processes with structured workflows, SLA tracking, and a single source of truth.
Xurrent's ESM capability extends beyond IT to HR, facilities, and more. 70% of Xurrent customers use the platform outside of core IT on a single architecture. Claraspital Basel deployed Xurrent in 5 months, a fast result given healthcare complexity. Xurrent's 350ms P95 page load speed and 100% platform uptime over the trailing 12 months mean staff can rely on the platform in high-pressure settings.
Patient admission and discharge require coordination across clinical staff, IT systems, facilities, and administration. ITSM structures these as configurable workflows with task dependencies, approvals, and automated notifications, reducing delays caused by manual handoffs and unclear ownership.
Xurrent's cross-department workflow engine uses a trust-relationship system to connect teams without complex integration. Workflow stages, SLA targets, and escalation rules can be defined per process. Fiskars automated 3,000 workflows in the first 6 months on Xurrent. Healthcare organizations can apply this same model to patient flow coordination, equipment readiness, and bed management workflows.
Healthcare inventory spans medical devices, consumables, IT equipment, and software licenses. ITSM platforms manage inventory through integrated asset and configuration management, providing visibility into what exists, where it is, and its status, all tied to service workflows and procurement.
Xurrent's CMDB is a core platform component with assets directly linked to tickets and workflows. The Service Navigator provides graphical views of asset relationships. Automated discovery and API integrations keep records current. UCL scaled from 38 to 329 automations including hardware provisioning workflows after adopting Xurrent. The same automation applies to medical and IT asset tracking in healthcare.
Xurrent's Sera AI is embedded across every workflow rather than operating as a standalone chatbot. It classifies and routes incoming requests, suggests relevant knowledge articles, assists agents with response drafting, and recommends automation improvements, reducing repetitive work and accelerating resolution.
Axsos reports that Sera AI classifies and routes 60% of email-based requests automatically and has automated 50% of all service desk tasks. Electrum reduced time to resolution by 60%. In healthcare, these capabilities translate to faster triage of IT issues, automated escalation of clinical system outages, and reduced ticket volume through self-service deflection.
Xurrent holds ISO/IEC 27001, ISO/IEC 27018, SOC 2 Type 2, BSI C5, and GDPR certifications. All data is encrypted in transit via TLS 1.3 and at rest using AES-256. Xurrent achieved C5 attestation with BYOK functionality, giving healthcare organizations direct control over encryption keys.
Role-based access controls and a zero-trust, least-privilege architecture ensure staff can only access role-relevant data. Data sovereignty belongs to the customer; Xurrent acts solely as data processor. For healthcare organizations managing patient-adjacent data, Xurrent's multi-tenant segregation, SSO, MFA, and audit trail capabilities support privacy controls and regulatory compliance.