Blog

Sera AI transforms service management with proactive intelligence embedded throughout Xurrent's platform, delivering automated summaries, smart routing, and real-time productivity gains.

Setting sail with the newly formed Customer Success team in 2023, Amir Karera was ready to transition from sales into uncharted waters.

Break down organizational silos and transform your enterprise with ESM. Learn how unified service management creates synergy, efficiency, and better employee experiences.

Discover how Denise Joyal, Customer Success Manager at Xurrent, shapes seamless support by day and beautiful ceramics by night

Learn 4 proven strategies to modernize your service desk from a reactive ticket-taker into a proactive productivity enabler using AI, automation, and integration.

Discover how real-time visibility transforms Enterprise Service Management from reactive IT support to strategic business enablement with measurable outcomes.

Learn why organizations are moving from siloed IT service management to integrated enterprise-wide platforms that boost productivity and employee satisfaction.

Explore the 6 key trends transforming ITSM in 2025, from AI-driven automation to modern UX design, as the market grows rapidly toward $25.83B by 2029.

Master ITIL Problem Management with our comprehensive guide covering proactive vs reactive approaches, the 7-step lifecycle, key roles, and software selection criteria.

Xurrent earns #1 rankings in customer satisfaction, price vs value, and recommendation index in Research In Action's global ITSM/ESM Vendor Selection Matrix report.

Discover how Bartek Duma leads Xurrent's Support Engineering team, combining 15+ years of IT service expertise with a passion for customer satisfaction and innovation.

Learn how intelligent automation transforms IT service management beyond basic rule-based workflows to adaptive, learning systems.

Incorporating AI and automation have reshaped how MSPs address repetitive tasks, reduce MTTR, and enhance customer satisfaction. Read more.

Learn what Retrieval Augmented Generation (RAG) is and how Xurrent implements this AI approach to enhance ITSM solutions. Discover the key benefits of RAG, including improved accuracy and reduced hallucinations in AI responses.

Learn what Supervised Machine Learning is, how it works, and its real-world applications. Discover why Xurrent chose a different AI approach using RAG and LLMs instead of traditional supervised learning models. Includes practical examples and business implementation insights.

Discover how Xurrent's secure AI-powered platform drives productivity across ITSM, ESM, and ITOM. Learn about key features including auto-classification, translations, and knowledge article creation.

Discover how Xurrent is transforming ITSM with AI, cloud tech, and lightning-fast implementation. Learn about 100% uptime, 350ms page loads, and seamless enterprise service management.