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Integrations

ITxM Platform

Unified IT operations and service management

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AI-powered ITSM for the Modern Enterprise

AI-native Incident Management for the Modern Enterprise

Status Pages

Communicate service health in real time

A connected AI fabric, woven across the Xurrent platform, Sera AI brings together signals, service data, and workflows to reduce noise, focus teams on what matters, and accelerate action across IT and the enterprise.

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FEATURES

AI-Powered Incident Management

Helps service desk teams resolve issues faster.

Service Desk

Built to streamline IT workflows and elevate the employee experience from day one.

Workflow Automation

Centralize and coordinate automation efforts across your entire enterprise.

AI Virtual AgentOn-call ManagementSLA ManagementIncident Management for ITSM
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INDUSTRIES

Manufacturing

Resolve issues quickly with an AI-powered system that automates ticketing.

Financial Services

Resolve issues quickly with an AI-powered system that automates ticketing.

SaaS

Resolve issues quickly with an AI-powered system that automates ticketing.

E-commerce

Resolve issues quickly with an AI-powered system that automates ticketing.

USE CASES

AI Service Desk

Resolve issues quickly with an AI-powered system that automates ticketing.

Enterprise Service Management

Resolve issues quickly with an AI-powered system that automates ticketing.

On-Call Management

Simplify on-call scheduling, automate escalations, and reduce burnout.

Post-Incident Management

Automate postmortems, AI summaries, and post-incident workflows

AI Maturity Assessment

Where is your enterprise
on the AI curve?

10 questions  ·  2 minutes per function  ·  Revisit every 3–6 months

Take this assessment once per function. Run it separately for Service Desk, Change Management, Incident Response, Security, HR Service Delivery, Finance Operations, or any other function where AI is in play. They're rarely at the same stage — averaging them hides the gap that matters.

Questions are grouped into five dimensions: Foundation, Readiness, Scale, Accountability, and Outcomes. Your stage is based on how many dimensions you've fully addressed — but your result will also flag where you've gotten ahead of yourself, and why that's a risk worth naming.

Select function

Answer yes or no

Answered: 0 / 10
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Full report unlocked — download your PDF or explore every dimension below.

Your AI maturity snapshot

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Your position on the AI Pathway

Your stage snapshot is above — unlock the full breakdown when you are ready.

Full report ready

Go deeper with your personalized insights

Dimension scorecard, priority moves for your function, and a PDF you can share with your team.

100% free · Instant access
Stage 1 — StartingStage 6 — Autonomy
Dimension breakdown
Where enterprises are today — Xurrent estimate
Note on the numbers These percentages are a Xurrent estimate, informed by public research on enterprise AI maturity. Directional support includes McKinsey's 2025 finding that just 1% of leaders rate their companies as "mature" on AI deployment; Gartner's data that 46% of organizations are in the first two stages of AI maturity; and research showing only 12–16% of software engineering leaders rate their processes, workforce, or architecture as AI-ready. The 6-stage model and distribution are original to Xurrent's AI Pathway to Success whitepaper.

How stages are determined