Include Supplier Request ID Field in Email Templates

It has been a while since new fields became available for Xurrent’s email templates.  A new field has just been added, though.  It is the Supplier request ID field.

When an organization has set up a Xurrent account that is used only as an integration point for one of its external providers, it can be useful to include the value of this field in the email that the provider receives from Xurrent when one of its Xurrent requests, problems, change tasks or project tasks is updated.

This allows the email from Xurrent to be picked up by the provider.  The information in the email can then be used to update the corresponding ticket in the provider’s service management application.  Such email integrations are not nearly as good as having both organizations work in their own Xurrent account with a trust relation between these two accounts to remove the need for an integration.  Still, an email integration can provide a quick way to establish a collaboration path between two organizations.