Features Overivew
Xurrent Features
Change Management
Intuitive Change Management Through Customizable Processes Simplify complex processes and ensure efficiency and consistency through customizable templates, intuitive workflows, and automated notifications.
Customer Feedback
Quantify, visualize and act on customer satisfaction Requesters are encouraged to provide feedback on their level of satisfaction. This information can be aggregated to understand customer satisfaction or more detailed understanding of satisfaction with a service desk.
Facilities Management
Modernize Your Facilities Management (FM) Streamline facilities management function and enhance productivity with our secure, all-in-one enterprise service management platform.
HR Management
Revolutionize HR with our Service Management platform Streamline HR processes, boost employee satisfaction, and enhance productivity with our secure, all-in-one enterprise service management platform.
Incident Management
Simplify Incident Management Processes Discover advanced tools to simplify incident management, enhance service requests, and optimize collaboration for faster resolution and improved IT infrastructure stability.
Knowledge Management
Simplified Knowledge Management with AI Integration Transform knowledge management with AI-powered suggestions and streamlined article creation, boosting efficiency, accessibility, and proactive problem resolution. Easy to create. Simple to update.
Managed Service Provider (MSP) Billing
Simple Billing for Managed Service Providers (MSPs) Effortlessly manage and invoice service-related work. Straightforward connectivity between billable events and external invoicing tools. Clean effort tracking and billing accuracy across service offerings and contracts.
Release Management
Service management the way you work Group changes into releases to coordinate planning and monitor the effectiveness of related activities. Simplify release management across multiple teams.
Reservations
Simplify Resource Management with Reservations Our innovative reservation system empowers organizations to efficiently control and distribute resources with adaptable scheduling options.
SCRUM and Agile
Unifying the Scrum Framework Using Agile Principles Empower teams with an integrated platform that encourages collaboration, accelerates sprints, and optimizes workflows. Unlock your organization’s full potential.
Self-Service Portal
Manage Service Requests Anywhere, Anytime on Any Device The Self-Service Portal offers an end-to-end service delivery platform, enabling users to request, manage, and track service requests from anywhere — on any device.
Service Classifications and Recommendation Service
Revolutionize Your IT Service Management with AI-Driven Service Classification and Recommendations Experience next-level IT operations with advanced service classification and intelligent recommendations tailored to optimize service delivery and enhance user satisfaction. Optimize Your IT Processes The AI Service Desk platform by Xurrent allows you to harness the power of artificial intelligence to classify services accurately […]
Service Hierarchy Browser (SHB)
Optimize IT Service Management with the Service Hierarchy Browser (SHB) Gain clarity and an organized view of your entire IT service ecosystem. Manage and optimize IT services. Ensure superior performance. Enhance user satisfaction.
SLA
SLA Management: Enhance Satisfaction and Streamline Operations Unparalleled service consistency. Enhanced customer satisfaction. Streamlined IT operations. Customized and automated SLA processes power our advanced SLA Management platform, ensuring service commitments are met, and administrative overhead is reduced. Your IT team can now focus on strategic initiatives.
StatusCast StatusPages
TGet Real-time Updates on Operational Status Stay up-to-date on service availability, performance issues, and planned maintenance.
Time Tracking
Comprehensive, Advanced Time Tracking Designed for organizations seeking to streamline and optimize their time management, our time tracking module offers user-friendly features that integrate seamlessly into existing workflows.
Web Store
Fully Functional, User-Friendly Web Shop The Xurrent Shop offers a fully integrated, user-friendly web shop within our Self-Service portal. Seamless order management, customizable workflows, and complete visibility. No extra maintenance.