The Unified Platform with AI in every Plan
From ITSM to ESM to ITOM, every plan includes our AI fabric, giving your teams smarter workflows, faster resolutions and continuous improvement out of the box.
- For smaller orgs or those that want a “paid POC”
- Limited specialist users and to use strictly for ITSM
- For SMB orgs up to 5,000 employees
- ITSM functionality (limited ESM)
+ Xurrent Support Desk Business Hours
- For orgs with 5,000+ employees
- Unlimited scale
- Customized URL
- All Xurrent product additions
+ Xurrent Support Desk Business Hours
+ 24x7 Escalation Support
- For smaller MSP orgs with less than 5,000 employees and/or their customers
- Licenses can be shared amongst customers
+ Xurrent Support Desk Business Hours
- For MSP orgs with over 5,000 employees
- Unlimited scale
- All Xurrent product additions available for the MSP ONLY
- ENT-grade CX for the MSP (personalized logo, URL included, etc.)
- Licenses can be shared amongst customers
+ Xurrent Support Desk Business Hours
+ 24/7 Escalation Support
Xurrent replaces outdated ITSM with a modern, high performance, AI-powered solution. The result is a platform that accelerates resolutions, strengthens cross-functional collaboration, and turns service management into a true driver of business resilience and growth.
Frequently Asked Questions
Xurrent does not publish specific pricing for its license plans because each is tailored to the individual organization's needs. We assure you our pricing is highly competitive, often reducing costs by 50% or more compared to your current solution. For detailed pricing information, please contact Xurrent directly.
- “ITSM + ESM” includes full IT Service Management capabilities plus Enterprise Service Management for a select number of departments, such as HR or Facilities.
- “ITSM + Unlimited ESM” extends those same capabilities across every department in your organization — giving you the freedom to scale service management to Finance, HR, Sales, and beyond without additional module fees.
MSP licenses are designed for flexibility. The “shared amongst customers” feature means the total number of licenses can be distributed across multiple client environments within your Xurrent tenancy. This allows MSPs to optimize user allocation and maintain cost efficiency while managing multiple end-customers securely from one place.
- A “Pooled CSM” (Customer Success Manager) means you have access to a team of dedicated experts. When you need support, you'll be connected with the CSM available to assist you, ensuring a timely response.
- A Named CSM is a dedicated point of contact who is familiar with your business goals and specific account history. This allows for a more personalized and proactive partnership.
- Access to Xurrent Support provides direct access to our global support engineers through the support center and email.
- Xurrent Support Desk Business Hours means you’ll receive help during your local business hours. Upgraded plans include extended or 24x7 coverage for critical incidents.
We don’t currently offer a freemium version of ITSM, but organizations can request a guided proof-of-concept or sandbox environment to experience the platform’s capabilities before purchasing.
No hidden fees. Xurrent’s configuration-based setup means there are no surprise implementation or module costs. The only costs you’ll see are those outlined in your agreement.
- A Platform User is an end-user — someone who submits requests, reports issues, or checks the status of their tickets through the service portal.
- A Specialist User is a support team member who works on those requests — investigating, resolving, and updating them within Xurrent. Specialists have full access to workflows, dashboards, and automation tools needed to deliver service and support.
If you temporarily exceed your licensed user count, your team won’t be interrupted. Your account manager will reach out to adjust the subscription tier or discuss additional user packs. There are no surprise overage penalties — we’ll work with you to scale up smoothly.
- Xurrent ITSM includes full service management capabilities like incident, problem, change, and request management, etc. — all powered by Sera AI for smarter automation and faster resolution.
- ESM extends these same capabilities beyond IT to teams such as HR, Facilities, Finance, and Legal, creating one consistent service experience across your entire business.
Enterprise plans include white-label branding, allowing your logo to appear across portals, dashboards, and notifications. MSP Enterprise customers can apply unique branding per tenant, so each client sees their own logo and identity.
Yes. Xurrent is designed for configuration, not heavy customization — meaning you can adapt forms, workflows, and dashboards quickly without coding.
- Security is one of Xurrent’s strongest pillars. The platform is certified for SOC 2 Type II, ISO 27001, and ISO 27018, and complies fully with GDPR.
- Our Bring Your Own Key (BYOK) encryption, ensures your data stays private, and we’re also C5-attested via Deloitte, proving adherence to global cloud security standards.