[New] Schedule Overrides is now live for every team member!

We are excited to announce a significant enhancement to our scheduling feature based on your valuable feedback! At Xurrent IMR, we understand the importance of flexibility and efficiency in managing on-call schedules and ensuring seamless incident response.

Previously, only team managers had the capability to edit schedules and add overrides. This meant that non-manager team members had to reach out to their managers to request override coverage, potentially delaying critical adjustments.
With our latest update, we have empowered all team members with the ability to add overrides to schedules. This change allows for greater autonomy and agility within your teams, enabling quicker and more efficient management of on-call responsibilities. Now, any team member can step in and make necessary schedule adjustments without needing managerial intervention.
We believe this improvement will enhance your experience and streamline your workflows, ensuring that your teams can respond to incidents more swiftly and effectively. At Xurrent IMR, we are committed to continually evolving our platform to better serve your needs, and we appreciate your ongoing feedback.
Thank you for choosing Xurrent IMR as your trusted incident management solution. We look forward to bringing you more updates and features to support your success.

Xurrent named a Market Leader in Research In Action’s Vendor Selection Matrix™ for IT & Enterprise Service Management Solutions
Xurrent earns #1 rankings in customer satisfaction, price vs value, and recommendation index in Research In Action's global ITSM/ESM Vendor Selection Matrix report.


