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Learn how intelligent automation transforms IT service management beyond basic rule-based workflows to adaptive, learning systems.

Discover what Enterprise Service Management is and how it can enhance efficiency and collaboration in your organization. Read more to learn its benefits.

Explore how BYOK encryption provides superior data security compared to standard Platform Managed Keys, giving organizations complete control over their sensitive information in the cloud.

Discover how AI automation can streamline your business workflow, enhancing productivity and efficiency. Read the article to transform your processes today.

Exploring Generative AI's role in Xurrent's ITSM platform, including AI-powered virtual agents, request summaries, and automation builders that boost productivity across 90% of customers.

Flexible SLA calculations now available in Xurrent, allowing organizations to choose between customer-focused or team-focused service level measurements for more accurate performance tracking.

Xurrent now also makes it easy to define 'Next Business Day' SLA targets, which are commonly offered by managed service providers (MSPs).

A few more popular date ranges have become available as Quick Ranges to make it easier to apply these common ranges to a view or report.

Transform incident management from reactive firefighting to a continuous improvement cycle with Zenduty and Xurrent's Virtuous Cycle approach—reducing disruptions and building IT resilience.

In this installment, we’ll be getting to know Cory Apperson, Xurrent's COO

The service navigator is new view that has been added to Xurrent to make it easier to understand what configuration items are connected and how they are connected.

Discover how IT leaders can navigate AI risks and achieve successful outcomes at the service desk. Learn strategies for cost control, robust security, and minimizing AI hallucinations to deliver measurable ROI. Download the Gartner report for deeper insights.