In the last few weeks, several usability improvements to the Reservations capability were introduced, as suggested by one of our customers during the latest Customer Advisory Board meeting. As a final step for this effort (at least for now), two new email templates of type ‘Reservation’ are introduced. Although several email templates were already available […]
Category Archives: Notification
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Patrick Bakker
Notification to Secondary Email Address
Although each person registered in 4me only has one primary email address, it is also possible to create or respond to requests with a different email address linked to the person record. This is handled by the mail API. 4me automatically relates these requests or notes to the right person. The notification of a newly […]
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Patrick Bakker
Improved Chat Notifications
Earlier this year, 4me Support Chat was introduced, which allows end users in 4me Self Service to chat with specialists of the first line support team. The notifications for incoming chats and chat messages have now been improved, and notification settings have been added for individual users to customize the experience. When a new chat […]
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Patrick Bakker
SLA Breach Notifications for Standard Requests
Since a few months it is possible to define SLA Notification schemes and relate these to the ‘Response and Resolution Targets’ section for incidents with impact ‘Low’, ‘Medium’, ‘High’, and ‘Top’. This is done to notify certain people when an SLA target is about to be breached, so that everything can be done to prevent […]
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Patrick Bakker
Added Email Template for Export Finished
A new email template has been added, giving account designers and account administrators the possibility to customize the notification email that is sent when an export is finished, and ready to be downloaded. At the same time, the link that is included in those emails has also changed. The main reason for this is that […]
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Patrick Bakker
Email Template Reset
The 4me service automatically sends out email notifications to ensure that people are notified of updates in 4me that are important to them. An email template is used for each of the different notifications that 4me generates. These templates can be customized and translated as needed. After an account designer or administrator updates an email […]