When the new self-service designs were released earlier this year, each of them was given an option for Dark mode. This was done in preparation for a subsequent update of the subpages of Xurrent Self Service, i.e. the New Request, My Requests, and other underlying pages. This update has now been made. When Dark mode […]
Category Archives: Uncategorised
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Patrick Bakker
Automation Rule by AI
Another AI powered feature is available and ready to power your business: AI Automation Rule creation. If Xurrent +AI is enabled in the ‘Account Settings’ section of the Settings console of your account, you will now see a text prompt at the top of the Automation Rules designer. Enter a narrative description in your own […]
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Kelvin Franklin
LogicMonitor Integration Bolsters ITOM Use Case for Xurrent Customers, MSPs
IT and MSP Operations teams wage an unending battle to ensure uptime and high performance. Xurrent is the workflow platform for ops teams, MSP service desks and NOCs to automate incident management, communicate with stakeholders and manage their technology systems. To bolster our existing ITOps capabilities we’re excited to announce a tech integration with LogicMonitor, […]
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Patrick Bakker
Account Sync: Reservations & Workflows
Two new record types have been added to the 4me Account Sync feature: reservation offerings and workflow templates. When reservation offerings are selected in a sync set, UI extensions with the Category field set to ‘Product’ that are used in the filter settings of a reservation offering are also taken along in the export. When […]
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Patrick Bakker
Introducing Tags
It is now possible to add tags to a request. Tags allow organizations to classify requests in many possible ways without changing their status, as is the case with product backlogs, for example. Tags can be added to a request in ‘View’ mode, by pressing the Tag icon at the right end of the Subject […]
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Patrick Bakker
Auto-Mapping in Account Sync
Since the original introduction of 4me Account Sync earlier this year, many record types, including the most relevant ones such as request and task templates and UI extensions, have been added to this feature. It was also made possible to select a distinct set of records of a certain record type to be synchronized with […]
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Patrick Bakker
Minor Enhancements for Week 41
This post lists small tweaks and enhancements that have been delivered by the Development team in the previous release.
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Patrick Bakker
Account Sync: Request Templates
Request templates can now also be synchronized between different environments using the 4me Account Sync feature. When a request template is added to a sync set as a type, all related automation rules are included as well, just as reservation offerings, UI extensions, and many other related record types. An example of this is shown […]
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Patrick Bakker
Minor Enhancements for Week 37
This post lists small tweaks and enhancements that have been delivered by the Development team in the previous release.