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Carlyn Manly
Managing 1000s of Relations

Many of the organizations that use 4me have enormous infrastructures to manage. The numbers they deal with on a daily basis can be dazzling. In such environments it is critical that the service management application remains responsive despite the amount of data that is maintained in it. To make it practical to manage records that […]

Carlyn Manly
Mobile for Specialists

An important capability has been added to 4me Mobile. If you are a support specialists, you are now able to manage your 4me inbox from your smartphone. This makes it possible for you to look up all requests, problems and tasks that are assigned to you or your team. You can also update them when […]

Patrick Bakker
Optimized Team Assignment Notifications

As the number of data transactions in 4me is steadily increasing,  it is important to keep monitoring the most used transaction types and optimize those,  to reduce resources and speed up delivery.  One such transaction type is the outbound email for team assignments of requests.  If a team consists of 10 members,  for example,  10 […]

Carlyn Manly
Even Faster Performance for Large Enterprises

A significant performance improvement has been transferred to production. Specialists who work in very large organizations should notice that their requests, problems and tasks now open just a little bit quicker when they place them in Edit mode.

Carlyn Manly
Improved Maintenance of People’s Roles & Teams

The ‘Roles & Teams’ section of the Person form has been redesigned.  This section is now easier to use for administrators of organizations with many 4me accounts and trusts with 4me accounts from other organizations. In View mode, this section still lists all accounts that a person has one or more roles of.  When an administrator […]

Carlyn Manly
Browse Through All CI Relations

A recent performance enhancement has made it possible to open a configuration item (CI) and quickly search or browse through all its relations. Regardless of how many relations the CI has with other CIs, the speed with which the relations are retrieved is almost instantaneous. In the past, only the first 100 relations of a […]

Carlyn Manly
Notes Excluded from Exports

Many record types in 4me have a ‘Notes’ section. For example, requests, problems, tasks, projects, etc. all have this section. The ‘Notes’ section of a single 4me record can contain many individual notes, each with a lot of text. In the past, when records were exported, all the notes that were part of these records […]

Carlyn Manly
Apply Knowledge Faster

A significant performance enhancement has been deployed to ensure that specialists can look up knowledge articles faster after they press the Apply Knowledge button (i.e. the little owl icon) in the Note field of a request.

Carlyn Manly
An Additional Change Status

The status option ‘Being Created’ has been added for change records. Change managers will see this status only briefly whenever they save a new change. As soon as all the tasks of a new change have been registered, the managers will see that the status automatically updates to ‘Registered’. The advantage of this adjustment becomes […]