Category Archives: Integrations
Xurrent SDK for .NET Updated
The software development kit (SDK) for accessing the Xurrent v1 REST API via .NET has been completely revised. This makes it even easier for .NET developers to create apps and integrations for Xurrent that use these APIs. The biggest change is that this version is compatible with .NET 5 and 6, which completely changed the […]
Hotjar App Available in Xurrent App Store
Organizations that want to better understand how their users use Xurrent can now install the Hotjar app from our app store. Hotjar uses heatmaps that help you see what people actually do; where they click, how far they scroll, what they look at or ignore. This data can be very helpful for improving internal processes. […]
Slack Integration Available from Xurrent App Store
It is now possible to create a new request in Xurrent from Slack, a messaging program for business. This can make it easier for an organization’s customer support team to register a request when the conversation with the customer has already started within Slack. The Slack integration with Xurrent can be installed from the Xurrent […]
Google Maps Supported in UI Extensions
A new field type has been added to the ‘Snippets’ section of the UI Extensions form. The Location field adds a map, powered by Google Maps, to the record type selected in the Category field of the UI Extension. For this Location field to be available, the Google Maps app must be installed in the […]
Azure DevOps App in Xurrent App Store
Organizations that want to integrate Xurrent® with Azure DevOps can now easily do so. A new app has been added to the Xurrent App Store: the Azure DevOps app, by Expertize. This integration app works similarly to the Jira app, another app that Expertize provides on the app store. The Azure DevOps app creates a […]
QRatify Publishes Intune App for Beta Testing
A new app has been made available from the Xurrent® App Store, albeit only for beta testing, for now. According to the description from QRatify, the provider of the app, the Intune Endpoint Manager app imports devices from Microsoft Endpoint Manager into Xurrent. The connector creates a list of products and configuration items with relevant […]
Click4Assistance App in Xurrent App Store
Another webchat app is available from the Xurrent App Store: Click4Assistance. This app, which features an AI-powered chatbot called Coni, is aimed especially at the UK market. There, it has gained traction as an ISO 27001 and (UK) GDPR compliant tool for businesses, public services, local authorities, and more. The app can be installed in […]
ServiceNow App in Xurrent App Store
Organizations that use XurrentⓇ but also have a ServiceNow installation can now create and update incidents in ServiceNow directly from their Xurrent account. Such a scenario can occur, for example, when the Service Desk team receives a request that affects a service instance for which the ServiceNow team is still responsible. The ServiceNow app is […]
TOPdesk Integration in Xurrent App Store
The team at Joost-IT has just published the TOPdesk App on the Xurrent App Store. This one-way integration from Xurrent to TOPdesk SaaS is free of charge and available to all Xurrent customers. The app can create a request in TOPdesk when a request is created in Xurrent on a specific service instance. In TOPdesk, […]